Job Description

Company Introduction: T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada's largest Asian supermarket chain with 36 stores across the country: 14 in BC, 7 in Alberta, 13in Ontario, and 2 in Quebec. The Company's continuous expansion is going to bring more new stores in the next couple of years.



The Role: Reporting to the regional Prepared Foods Kitchen Manager, the Kitchen Management Trainee acts as a channel to communicate with PFD-Kitchen Department and stores; identifies store operational issues and gaps related to Kitchen Department through pro-active store visits, initiates projects to improve Kitchen Department's overall standards; develops and enforces the execution of Standard Operations Procedures (SOPs / Training Cards) for the assigned region.

Major Responsibilities: 1. Identify store operational issues via store visits, tighten operational gaps by initiating process improvement projects to improve Kitchen Department's overall standards
2. Provide Kitchen Department expertise advice on business process improvement projects
3. Act as the key contact person in providing feedback to PFD-KD, Store Operations and other relevant Department and stakeholders
4. Contribute in setting the department's annual goals on improving efficiency, control cost of labor, supplies and shrinkage
5. Establish store department standards, provide department expertise advice, check and coach department employees in ensuring compliance and execution of the set standards
6. Establish operating system to simplify Kitchen Department's operational processes, ensure system compliance, minimize departmental operating expenses and maximize overall department performance
7. Investigate and provide solutions to stores on items with high price check or frequent customer complaint or return
8. Work with relevant parties to investigate inventory discrepancies
9. Lead all Kitchen Department Heads to achieve performance standards as outlined in the departmental work plan
10. Organize and facilitate meetings to discuss main issues, policies, procedures and proper follow up actions, resolve any questions or concerns related to Kitchen Department operations
11. Support Store Managers in monitoring Kitchen Department operations and workflow, evaluate overall performance of the department; identify and follow up on areas require improvement in sales and operational standards
12. Identify logistics problems and communicate with related parties in improving damages or spoilage during delivery
13. Build market awareness within department to understand the strengths and weaknesses against our competitors; create customer loyalty within the department
14. Optimize talent pool by grooming existing and/or new employees to grow with the company
15. Create and maintain training cards; ensure all general staff receive proper training and supervision
16. Participate in the new store department setup or store re-layout & renovation projects
17. Perform simple trouble shoot on tools and equipment before involving vendors for on-site servicing
18. Perform any other duties as assigned by superior(s)

Knowledge, Skills and Ability Requirements: 1. Completed at least high school and above education
2. Previous Kitchen Department Head experience is required
3. Must have at least 3 years' experience in operations of fast-paced retail environment
4. Possess at least 1 year of management experience in handling Kitchen products including Hot Food, BBQ, Sushi, Dim Sum and others
5. Experience in training and coaching is a definite asset
6. Strong written and verbal communication skills in English and Chinese (Cantonese and/or Mandarin) are an asset
7. Ability to treat people with respect using good inter-personal and communication skills
8. Ability to lift more than 40lbs and able to perform duties in cold and wet environment (i.e working in the cooler)
9. Ability to operate sharp tools and equipments using proper techniques and postures that complies to work safety requirements
10. Strong customer focus and a commitment to execute and enforce SOPs and to ensure standard compliance
11. Intermediate level of computer skills in using MS Word, Excel, Outlook & PowerPoint