Job Description

Great opportunity to gain experience and grow!

Relocation position ( Any new graduate (after April 2023 )who is willing to relocate will be eligible for upto $30,000 Government assistance with eligible criteria to meet )

Affinity Health (AH) is a rapidly growing health care service company that specializes in providing in-home care supporting seniors in living independent lives. We pride ourselves in providing a high level of customer service to our clients and their families to enable seniors to be healthy, independent, and productive in their everyday living.

Position Profile

This role provides routine care activities, support and assistance to people with medical conditions and/or functional limitations. The PSW works collaboratively with a variety of professionals to provide highest quality of care to our clients .

Key Activities and Responsibilities

Adhering to professional standards and established policies and procedures, assist clients with all activities of daily living (ADL'), including personal hygiene (showering, bathing); incontinence care; dressing and grooming; light massage and passive range of motion (ROM), ambulation, positioning and transferring, feeding by mouth, mouth care. Working under the general guidance of a registered healthcare professional, follow/implement the established care plan, observing and reporting any substantial findings and/or changes in patient/resident/client's behavior. Provide skilled and compassionate care . Communicate professionally with patients, families, staff, and funder organizations via email and phone calls. Coordinate care delivery by assigning appropriate caregivers based on client needs, geography, staff skill set, and availability. Ensure consistency in caregiver assignments. Process and Review referrals and offers quickly, collaborating with supervisors, field staff, and patients to assess and fulfill service needs. Schedule and Notify clients and staff of new and ongoing schedules, ensuring optimal matching and timely communication. Utilize staff availability effectively to meet both client care needs and operational efficiency. Document all necessary details accurately in the EMR and other internal systems (e.g., SharePoint, AlayaCare, Excel). Resolve client concerns promptly and follow appropriate escalation protocols to ensure satisfaction. Onboard new clients and ensure staff are properly equipped with the necessary documentation and information for each visit. Deliver an excellent first impression and ongoing experience through proactive communication and relationship-building with clients and referral partners. Support the coordination of special services (e.g., transportation, chaperones, translation) as required. Triaging inbound calls related to scheduling, concerns, safety issues, inquiries and general feedback using Affinity's tools and resources. Collaborate with referral partners, clinical teams, coordination and account management colleagues to support shift fulfillment across all service lines. Track and report on customer preferences, feedback, competitor activities, and marketing opportunities. Represent the company's mission, vision, and values in all communications and public-facing events. Act as a point of contact for mobile app support when field staff experience difficulties during client visits. Perform administrative tasks and other duties as assigned.

Skills & Qualifications

Personal Support Worker (PSW) certificate from an Ontario Community College Program OR a private career college in Ontario that is registered with and approved by the Ministry of Training, Colleges and Universities with successful completion of the final examination administered by the National Association of Career Colleges (NACC) OR a approved Ontario Board of Education PSW Program Must have a minimum of 1-year Personal Support worker in LTC. Must be able to communicate fluently (written and verbally) in English. Proof of current immunization for measles, mumps, rubella and varicella (MMRV), diphtheria, pertussis, Covid-19 hepatitis B and Tetanus. Proof of negative TB skin test within the past one (1) year or negative chest x-ray Certificate or Equivalent Current CPR and Standard First Aid Certification A clear Criminal Record Check with Vulnerable Sector Screening within the last 12 months. Reliability and strong organization skills Ability to safely lift up to 35 lbs.
Affinity Health is an equal opportunity employer. We welcome applications from all persons regardless of disabilities, ethnicity, background or status. We thank all applicants for applying, however, only those applicants selected for interviews will be contacted. Please advise at the time of contact if accommodations are required for your interview.

Job Types: Part-time, Casual

Pay: $24.00-$27.00 per hour

Application question(s):

Do you Drive ?
Experience:

Customer service: 1 year (preferred) Scheduling : 1 year (preferred)
Licence/Certification:

PSW certificate (preferred)
Work Location: Hybrid remote in Toronto, ON M5J 1E3