Job Description

Who We Are



For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement



The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
:
Part-Time Temporary Position ending March 31, 2026
Hours: 14 hours; Saturday-Sunday 7:00am-2:00pm
Position Purpose summary:
The Personal Support Worker assists the Shelter Services Manager and coworkers in creating and maintaining a high quality, community program suitable for providing varying levels of care to program clients.
Accountabilities:
Client Services:In an efficient, client centered and trauma-informed approach, the PSW will assist clients with the provision of activities of daily living as required, including bathing, meal, washroom, mobility assistance etc. Maintain appropriate involvement with clients and their caregivers by building healthy and professional boundaries, establishing trust, communicating empathy/sensitivity and by maintaining ongoing awareness of working relationship status. Monitor and support clients and the environment to ensure safety. Lift and transfer clients using mechanical or physical means according to established protocol. Assist clients with mobility as required to ensure their safety. Providing and serving breakfast, lunch, and dinner to clients. Take active measures to ensure a pleasant participant experience by setting the environment and employing a strong customer service focus during interactions. Assist or facilitate as required the safe arrival and departure of participants. Remain cognizant and informed of infection prevention and control measures and abide by all applicable policy in the achievement of a healthy environment. Respond calmly and professionally in emergency situations and assist as directed; implement First Aid Training and Non-Violent Crisis & Prevention Training when required. Facilitate pre-planned recreational activities for program participants in partnership with the Shelter Support team in a positive and engaging manner. Assist clients in the changing of bed linens and laundry where necessary to preserve hygiene for the clients.

Communication/Administration:Maintain accurate documentation and records. Report any actual or potential problems/situations to the Shelter Services Manager or designate. Report any identified needs to appropriate team members, Shelter Services Manager and/or designate in person, by phone and through email communication. Complete and submit detailed incident reports. Monitor and respond to internal email correspondence regularly. Participate in the development of departmental policies and procedures.

Property:Report any property damage, mechanical breakdown of equipment and/or repairs needed in the program as per policy.

Health & SafetyWork in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures. Ensure compliance with all COVID-19 protocols and requirements. Responsible for the following, work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness. Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual. Maintain sanitation and proper health, and safety standards of hygiene while performing duties.

GeneralUphold all Salvation Army policies, directives, and operating guidelines as contained in the Policy Manual of The Salvation Army London Centre of Hope. Assist the Shelter Leadership, and team members in creating and maintaining a high quality, client focused, community program suitable for providing varying levels of care to program participants. Demonstrate commitment to client centered, housing focused, trauma informed care. Provide coverage for other staff during absences as needed. Participate in client specific and/or program specific training and professional development as required.

Perform other position related duties as required.
Critical Relationship Centered Management:Develop open and respectful relationships as they are essential to high quality client care and positive team culture.

Internal relationships:Executive Director, Leadership, coworkers, students, volunteers Mandatory attendance at scheduled staff meetings and training events.

External relationships:The Salvation Army Corps and Programs, Community Programs, program clients and their families

MANAGERIAL/Technical Leadership RESPONSIBILITY:This position reports directly to the Shelter Services Manager or designate.

PROPERTY, FINANCIAL AND MATERIALS MANAGEMENT:Independently perform laundry, cleaning, end of day cleaning routines in accordance with established daily & weekly checklists, using proper body mechanics. Stock washroom supplies and other care supplies and monitor and request inventory as per procedure.

Working Conditions:Flexibility in scheduling is required to meet program requirements; schedule including days, evenings, and weekends. The Shelter Services Manager will set the hours of work and work schedule. Ability to lift/move up to 50 lbs. and apply effective body mechanics and meet the physical demands of the position. Frequent lifting, twisting, bending, crouching, reaching, pushing, and pulling, walking, and standing for long period; some kneeling, running may be required.

Normal hours of work - may vary as per operational requirements and responsibilities and includes a hour paid meal break where applicable.
Normal location of work: 281 Wellington St, London, ON, N6B 2L4
The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.
Education, Qualifications and Certifications:Completed Ontario Secondary School Diploma (OSSD) is required. Personal Support Worker Certificate is required; currently registered with the Ontario PSW Registry. Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment. May require screening through The Salvation Army Abuse Registry. The offer of employment is conditional on providing written confirmation from a health care provider that you have completed a two-step Tuberculosis Skin Test screening. Current Non-Violent Crisis & Prevention training (NVCI) Current Standard First Aid & CPR Certification

Experience and Skilled Knowledge Requirements:Minimum of two (2) years of prior work experience working with cognitively impaired/frail elderly populations. Proficiency in all Microsoft Office products is required - i.e., Word, Excel, Publisher, PowerPoint, Outlook, and Internet; ability to successfully interact with iPads/tablets and Smart Boards. Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Familiarity with target population and trauma-informed care practices and/or mental health conditions.

Skills and Capabilities:Ability to maintain a high level of confidentiality, exercise good judgement and problem solve effectively. Ability to physically complete the demands of the role, lifting, transferring, etc. Ability to work independently and participate as an active and responsible team member; promote commitment within a multidisciplinary team towards the attainment of common goals and motivates others to further the program and agency goals. Ability to earn the trust and respect of others through consistent honest and professional interactions and diplomatically manages challenging interpersonal situations. Takes personal responsibility for the quality and timeliness of work and achieves results with minimal oversight. Exhibit good listening skills, have strong oral/written communication skills and respect authority. Self-motivated/disciplined; able to follow directives, be self- directed, and to direct others within established boundaries. Excellent interpersonal skills, integrity, and adaptability; attention to detail and analytical skills. Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change to meet community expectations & funding obligations.

Compensation:
The target hiring range for this position is $26.74 to $26.74 with a maximum of $26.74.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.