Job Description

Walnut is a technology company backed by ATB Financial and National Bank Ventures, https://www.businesswire.com/news/home/20221214005416/en/Walnut-Insurance-Raises-4M-to-Power-Embedded-Insurance-for-Enterprise-Brands-and-Accelerate-Growth, that is powering a new era of insurance \xe2\x80\x94 embedded. We\xe2\x80\x99re partnering with distribution partners including fintechs, financial services firms, retailers, and online platforms to transform their product offerings and revenue models without years of carrier negotiations and technical integration. Find out more at https://www.gowalnut.com. Our remote only team is looking for a hands-on Sales Support Specialist to support the sale of personal lines insurance products including home, auto, tenant, and life insurance. This is an entry level role. You *do not* need to be a licensed broker for this role. The Sales Support Specialist serves as a critical link in our sales process, managing inbound inquiries and providing comprehensive assistance to prospective customers. This role involves following up with customers predominately on the phone but also through digital channels like email and an online quoting tool to capture the required information and ensuring seamless transfer of qualified leads to our licensed advisors. The position requires an individual that enjoys talking to prospective customers on the phone with a positive attitude and friendly demeanor. The successful candidate for this role will need a high degree of professionalism, exceptional touch-typing skills, incredible organizational skills, and a proactive approach to support our company\'s sales objectives. What you\'ll do:

• Follow up with customers on the phone, but also through digital channels like email and help them complete online forms to capture the information we need to quote
• Exhibit a professional and positive attitude, demonstrating a genuine willingness to assist customers and team members alike
• Accurately document all customer inquiries and conversations in the designated system, adhering to provided templates for consistency
• Diligently manage customer expectations, directing them to the appropriate department/team when necessary
• Effectively handle daily tasks in accordance with Walnut\xe2\x80\x99s performance standards and workload expectations
• Responsively incorporate feedback from coaching and training sessions, utilizing available self-coaching tools for continuous improvement

What you\xe2\x80\x99ll bring to the table:

• Positive attitude and friendly demeanor while talking to customers on the phone and a robust Internet connection for online interactions
• Exceptional organizational skills to track and keep tasks, files, notes, calendars in order
• Exceptional computer skills, including proficiency with Google Docs, Microsoft Office
• Minimum touch-typing speed of 60 words per minute
• Availability to work various shifts, including weekends, as required by the sales process
• Ability to manage high work volumes in a fast-paced, customer-focused environment
• Proven capability to work both independently and collaboratively within a team
• Excellent written and verbal communication skills, with a clear and concise manner
• Effective use of time management and the ability to be a self-starter
• Collect relevant information systematically and through probing questions to process responses quickly and accurately

What would be nice to have:

• Bilingual in French and English would be a plus
• Insurance related experience is a plus
• Familiarity with broker management software (Applied, Power Broker, etc.), CRM software (Salesforce, HubSpot, etc.), call centre software (Blue Butler, DialPad, etc.) also a bonus

Our ideal candidate is someone with a customer-oriented mindset who is adept at multi-tasking and is ready to support our team in achieving sales targets. We value individuals who are quick learners, effective communicators, and driven by results. Job Types: Full-time, Contract
Contract length: 6 months Salary: $15.50 per hour Benefits:

• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Remote