Job Description

Description :Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.We want to invest in you! Your success is our success and our purpose of were here to help people is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!We are looking for a SWAT Personal Insurance Advisor to join our National Corporate SWAT Team at BrokerLink. Working out of one of our Alberta, Ontario or Atlantic branch offices, on a Permanent FT Basis.The role:Do you thrive in a fast paced and agile work environment? Are you a high performing individual that doesnt like monotony? Do you like having a unique and exciting workday? Then our SWAT Team is the perfect place for you. SWAT is BrokerLinks new crisis team Specialized in Workforce Agile Tactics. We are here to support the business to ensure we provide exceptional customer service to our clients.As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• xe2x80x98Dress for your day, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canadas best employers such as Kincentric 2024

What the Role Entails:

• Being agile in all aspects of customer service with a high focus on technical ability
• Service customers across Canada using all available methods of communication to provide customer with a seamless omni-channel experience
• Handle incoming Underwriting Carrier requests
• Participate in strategic debrief sessions to highlight operational areas of improvement
• Deploy your skills and expertise to any area of the business that requires support
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Be Licensed across all provinces where BrokerLink operates
• Actively participate in training initiatives
• Provide guidance and assistance to the business as required

The Successful candidate will have:*If you feel you have the equivalent skills, please apply*

• High School/Post-Secondary Education
• Minimum of 2 years Personal Insurance experience
• Provincially License
• Be Agile and able to pivot with little notice
• Claims and underwriting knowledge an asset
• Comfortable working with everchanging technology
• Excellent customer service skills
• Minimum 1 year experience with EPIC
• Excellent communication skills
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills

We thank all applicants for their interest, but only those selected for an interview will be contacted.BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.Discover more about BrokerLink! Visit our new dedicated Webpage -At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

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