Job Description

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Level NV-07
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied.

Your role is to listen to members’ and clients’ needs, offer them advice that fits their financial situation and help them choose appropriate solutions to meet their financial goals. You work closely with a client base consisting mainly of individual members and businesses. Interpersonal savvy is therefore essential.

You drive results by recommending investments, loans and insurance products. You use your expertise to balance member/client satisfaction, business objectives, profitability and sound and prudent risk management.

You work with various partners and experts to design integrated strategies that meet the needs of members and clients.
General Information on the Position
Main Responsibilities

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  Advise members and clients on the best strategies and work with them to identify expected results
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  Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
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  Stay up-to-date on the financial services industry, market trends and best practices in your field
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  Participate in outreach activities and represent the caisse in the community

Other working conditions

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  Workplace : The work arrangement for the position is hybrid work #LI-Hybrid
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  Number of jobs available : 2

Qualifications

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  Bachelor's degree in a related field
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  A minimum of 1 year of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

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  Hold a mutual fund representative certificate – Autorité des marchés financiers
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  For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

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  Knowledge of current financial, economic, political and legislative events
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  All products and services aimed at caisse members and those offered by Desjardins Business Centres, Desjardins components and distribution networks, and those offered by competitors
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  Debt management
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  Notions of compliance with legislation respecting the distribution of financial products and services
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  Understanding of the philosophy and fundamentals of financial services cooperatives
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  Policies, legislation and standards related to products and services offered by the caisse
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  Desjardins business processes
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  Service standards
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  Techniques used to assess and monitor individual financing applications
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  Independent speaker, upper intermediate knowledge of English

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job Drive results, Interpersonal Savvy
Work Location Caisse Desjardins du Coeur-des-vallées
Trade Union
Unposting Date 2022-08-26
Job Family Member/client sales and service (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.