Job Description

OCAPDD/Open Hands provides support to hundreds of persons with developmental disabilities, in every aspect of life whether seeking work opportunities, securing living arrangements or dealing with day-to-day tasks. Since fully a third of OCAPDD\'s clients are also affected by physical disabilities and other medical considerations, the scope of the organization\'s support is in direct response to level of need. OCAPDD\'s and Open Hands\' management team oversees the operation of several residences, day programs and support services, which in turn are staffed by several hundred full-time and part-time employees who support individuals living either in family settings or independently. Residential programs are open 365 days a year, with night and relief staff playing a crucial role. A director is on call at all times. A volunteer board of directors, which includes parents of persons with developmental disabilities, ensures the continued health of the Association. Principle Duties and Responsibilities: Answer inbound calls or place outbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc. Work account call queues call agency number given to obtain proof of coverage; call customers (on certain accounts) to obtain current insurance agency or carrier information. Assist Customer Service Coordinator as needed Help in all other (Non Assigned) queues when needed Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines Attend departmental meetings as requested Maintain appropriate, professional working relationships with clients and other employees Other related projects as assigned Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Job Types: Full-time, Permanent Salary: $42,158.00-$63,446.00 per year Benefits:

• Casual dress
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: One location