Job Description

We are seeking a highly analytical and innovative Performance Analyst to support Field Operations across Canada in our Toronto location. This role is pivotal in transforming operational data into actionable insights, driving strategic decision-making, and leading AI-driven initiatives to enhance performance and efficiency.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide
What you'll do with "Our Training and Your Experience"

• Data Analysis & Insights:

Collect, interpret, and present complex data sets to uncover trends, identify opportunities, and support operational excellence. * Performance Measurement:
Develop and maintain analytical frameworks and KPIs to monitor and improve field operations performance. * Strategic Collaboration:
Partner with leadership to inform strategic planning, process optimization, and continuous improvement initiatives. * AI & Automation Leadership:
Spearhead AI transformation projects, including machine learning, predictive analytics, and automation to streamline operations and elevate decision-making. * Visualization & Reporting:
Create compelling dashboards and reports using business intelligence tools to communicate insights effectively across teams.
What You'll Need

• Bachelor's or master's degree in data science, Business Analytics, Engineering, or related field.
• 5+ years of experience in performance analysis, preferably in field operations or industrial sectors.
• Proficiency in data visualization tools (e.g., Power BI, Tableau), statistical analysis, and business intelligence platforms.
• Hands-on experience with AI technologies, including machine learning and automation tools.
• Strong communication and stakeholder engagement skills.

Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP
• Work environment committed to safety
• Colleague Assistance Program
• Tuition reimbursement
• Corporate Social Responsibility Day
• And much more...

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
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Skills Required