Job Description

Classification Title: People & Culture Manager

Department: Human Resources

Hours of work: Monday - Friday, 40 hours per week, Permanent, Full-Time

Reports to: Director of Operations and Finance

Number of Position: 1 (36 Toronto Street, Toronto)

Salary Range: $80,000 to $85,000 Annually

Application Deadline: Friday, September 19, 2025

Company Overview:

Street Haven is a dynamic women's multi-service agency that provides shelter, supportive housing, training supports, and addictions therapy to vulnerable women in Toronto. We were established in 1965 and serve 1500 individuals annually. We have seen an increasing complexity of mental health and addiction needs among our clients. We are seeking a qualified and passionate candidate to take on this temporary role who can be part of our high performing team and provide comprehensive support to improve the lives of our clients.

Position Overview:

The People & Culture Manager at Street Haven provides strategic leadership and operational management of all HR functions while championing the organization's commitment to equity, diversity, and inclusion (EDI). This senior position plays a crucial role in developing and implementing people-focused strategies that support Street Haven's mission of serving Toronto's most vulnerable women. The P&C Manager will lead all aspects of talent management, employee relations, labor relations, and organizational development initiatives to build an inclusive, high-performing culture.

Key Duties & Responsibilities

Strategic HR Leadership

Develop and implement comprehensive HR strategies aligned with Street Haven's organizational goals and strategic plan Serve as a trusted advisor to the Executive Director and leadership team on all people-related matters Lead the development, implementation, and regular review of HR policies, procedures, and programs that reflect best practices and comply with all relevant legislation Establish and monitor HR performance metrics to evaluate effectiveness of programs and ensure continuous improvement Manage the HR department budget and resources effectively

Equity, Diversity & Inclusion Leadership

Lead the development, implementation, and evaluation of Street Haven's comprehensive EDI strategy and action plan in alignment with the organization's strategic priorities Chair and provide guidance to the EDI Committee, coordinating cross-functional initiatives that foster an inclusive workplace culture Design and deliver specialized EDI training programs for staff at all levels, including anti-racism, anti-oppression, and anti-Black racism frameworks Develop metrics and reporting mechanisms to track EDI progress and outcomes, preparing regular reports for the leadership team and Board Create and implement policies and practices that promote equity in recruitment, retention, advancement, and compensation Partner with community organizations to enhance Street Haven's EDI initiatives and build relationships with diverse stakeholders Ensure all organizational policies, communications, and programs are reviewed through an equity lens

Labor Relations Management

Oversee the administration and interpretation of the Collective Agreement, ensuring consistent and fair application Lead collective bargaining processes, developing negotiation strategies and representing management in negotiations Build positive relationships with union representatives to foster collaborative problem-solving Manage grievance processes, including investigation, documentation, and resolution efforts Provide expert guidance to managers on labor relations matters, including progressive discipline and performance management Conduct regular compliance audits to ensure adherence to the Collective Agreement Develop and deliver training for managers on effective labor relations practices

Talent Acquisition & Development

Oversee the full recruitment cycle from job analysis and description development to candidate selection and onboarding Develop innovative recruitment strategies to attract diverse, qualified candidates Design and implement comprehensive onboarding programs that effectively integrate new employees Identify training and development needs across the organization and develop programs to address skill gaps Create career development pathways and succession planning initiatives to retain top talent Implement performance management systems that promote employee growth and accountability

Employee Relations & Engagement

Foster a positive organizational culture that promotes employee wellbeing, satisfaction, and retention Design and implement employee engagement initiatives, including recognition programs, wellness activities, and team-building events Manage the resolution of complex employee relations issues, including conducting investigations when necessary Oversee the administration of compensation and benefits programs, ensuring competitiveness and internal equity Lead organizational change management initiatives, providing guidance and support to minimize disruption Conduct regular employee feedback mechanisms including surveys, focus groups, and exit interviews

Compliance & Risk Management

Ensure organizational compliance with employment legislation, health and safety regulations, and other relevant laws Manage workplace investigations related to policy violations, harassment, or discrimination Maintain accurate and confidential HR records and documentation Lead health and safety initiatives, including policy development, training, and incident management Develop and maintain business continuity plans related to staffing and organizational resilience

Qualifications & Requirements

Education & Experience

Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred CHRP or CHRL designation preferred Minimum 7+ years of progressive HR experience, including at least 3 years in a management role Demonstrated experience in developing and implementing EDI strategies Experience in labor relations, including collective bargaining and grievance management Experience in the non-profit sector and/or organizations serving vulnerable populations preferred

Knowledge & Skills

Comprehensive knowledge of employment legislation, HR best practices, and current trends Strong understanding of EDI principles and their practical application in organizational settings Excellent knowledge of labor relations and collective bargaining processes Advanced skills in conflict resolution, mediation, and negotiation Strong analytical skills and ability to develop data-informed HR strategies Excellent verbal and written communication skills Demonstrated leadership abilities and change management expertise Proficiency with HRIS systems and Microsoft Office suite

Where we work

This role is based in Downtown Toronto and requires working on-site 5 days a week, 40 hours weekly. Occasional evening work may be required. Some travel to other sites as needed.

Inclusion

We are committed to diversity, equity and inclusion. Street Haven is an equal opportunity employer and candidates from diverse communities are strongly encouraged to apply.


We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

Application process

To be considered for this position, you are committed to the mission of Street Haven. Street Haven is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and service delivery informed by a demonstrated commitment to diversity and inclusion. We strongly encourage applications from women and we welcome applications from candidates who can relate to and understand the unique needs of our client population.



We truly thank all applicants for their interest but only those selected for an interview will be contacted.



Monday to Friday (40 hours per week)