Job Description

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements
Our People and Culture Team is looking for an innovative, energetic individual who is ready to take on their next challenge!

The Role:

The People and Culture Administrator (PCA) is responsible for our uniform management program for Security Officers throughout the Lower Mainland. The primary responsibilities include facilitating uniform requests, organization of inventory and connecting to vendors for orders. This position will be required to lift and move boxes of uniforms on a regular basis. In addition, the PCA will assist in receptionist duties which includes answering phones and emails, data entry, human resources administration, maintenance of employee files and other record keeping. The PCA will also be responsible for the front end of the office and to ensure that they are serving as the best public facing position representing the company to potential customers and staff members, existing clients, and staff, but also visitors, business partners and third-party contractors.

This is a temporary full-time position and will start on a 1-month contract, with the possibility of extensions.

Working hours are Monday to Friday, 0830hrs to 1700hrs (excluding Statutory Holidays), fully on-site based out of the Burnaby office.

Responsibilities:

• Greet all visitors, employee, interviewees, and applicants in a pleasant and professional manner
• Provide application paperwork and assist in preliminary screening questions
• Oversee the full uniform process, which includes but is not limited to:

+ Issuance and recovery of uniform items
+ Fit and issue uniforms to new Security Officer training group twice per week
+ Track transactions in inventory software
+ Order stock and communicate with vendors
+ Audit inventory on a regular basis
+ Respond to employee requests for items in-person, via phone or email, and through our online ticketing system
+ Provide metrics regularly for uniform costs, inventory accuracy, recovery rate, etc.
+ Issuance of final pay cheques, including notifying departing employees when ready for pick up

• Respond to public inquires with a high level of professionalism
• Direct calls to appropriate employees; maintain phone lists and filing systems
• Receive and allocate incoming mail; coordinate outgoing mail and mail-outs
• Physically receives and processes incoming and outgoing deliveries, lifting and moving boxes (up to 50 lbs).
• Inter-branch communication and coordination of logistical arrangements
• Photocopy and distribute documents
• Provide administrative support to the Paladin management team as required
• Organize meeting logistics to ensure all necessary materials and equipment have been prearranged
• Maintain tracking tool for clients within in house software (data entry required)
• Assist with travel booking
• Assist with general recruitment through application screening, phone screens and background checks
• Perform other duties and projects as requested to assist with corporate and/or branch needs

Key Skills & Competencies:

• Excellent customer service and communication
• Pleasant telephone etiquette and outstanding customer service skills
• High level of discretion and confidentiality
• Proven maturity to effectively prioritize competing demands with short deadlines
• High regard for accuracy and attention to detail
• Strong organizational and time management skills, and superior attention to detail
• Team player, ideally looking to expand knowledge and skills in the HR field
• Strong computer skills, including proficiency in Microsoft Office applications

Additional Information / Benefits
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation Screening Requirements: Criminal Background Check

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