Job Description

Job Posting Title Pension Advisor - Pension & Investment Group - Finance Team

Job Category HR Service Delivery

Language Requirements Bilingual / Bilingue
English and French are required / Le fran\xc3\xa7ais et l\'anglais sont requis.

Posting Start Date 2023-02-21

Posting End Date 2023-03-14

Job Grade ATP-5

Pay Range $62,462 - $78,076

Job Summary The Pension Advisor, as a member of the COE in within the Finance team, supports delivery of a wide range of efficient and effective services to employees and retirees.

The Pension Advisor will complete transactional activities, provide accurate, efficient and consistent support to the business in areas such as process and procedural inquiries, HR transactions, changes to personal information and in resolving any administrative issues while maintaining a level of service that is responsive to the clients\xe2\x80\x99 needs.

This work requires knowledge of the federally. Regulated DB Pension Plans and related Government Acts and programs, such as the Pension Benefits Standards Act, Office of the Superintendent of Financial Institutions (OSFI) guidelines and interpretations, Canada Revenue Agency (CRA) guidelines and other government social program, in order to provide accurate information to members of the plan.


The current vacancy can be located at one of the following locations:

• National Capital Region (Ottawa) \xe2\x80\x93 Head Office
• Montreal - ACC

Responsibilities:

• First or second point of contact responsible for responding to inquiries from internal and external clients, via email and phone channels.
• Guide and educate employees in the use of the various self-service tools (e.g. Retirement Plus, SunLife, Workday, etc) when appropriate.
• Preparing pension calculations such as retirement, termination, pension division and buy back cost estimates
• Assist current members and retirees with pension and benefit queries
• Communicate with employees and managers on HR policies and procedures; apply terms of the collective agreements.
• Process simple and complex transactions and data entries related to an employee and/or pensioner\xe2\x80\x99s working life.
• Work closely with the broader HR and pension teams to deliver on related initiatives.
• Liaise with other areas within HR and Finance to assist clients in resolving all matters including those that are beyond scope.
• Responsible for applying processes and best practices.
• Diagnose employee and organizational data issues and lead correction efforts through effective communication and efficient escalation and execution.
• Proactively identify process inefficiencies and inconsistencies and collaborate toward an improved and more productive process that will enhance the overall client experience.

Requirements
Education:

• Completion of a University or College diploma/degree in a related field ie. Business, Finance, Mathematics, Actuarial Science, Human Resources or an acceptable combination of training and experience.
• Asset: Completion of a Retirement Plans Associate CEBS designation, Pension Plan Administration Certificate (PPAC) or equivalent designation(s) and experience are desirable

Experience:

• Experience providing guidance and counsel to employees during the stages of their employment cycle.
• Experience working with pension administration systems (i.e. BenPlus) or HR systems such as Workday.
• Two to four years\xe2\x80\x99 experience working with pension plans in a large, unionized employer is desirable.

Knowledge:

• Knowledge of pension plans, pension administration and post-retirement benefits.
• Knowledge of the Income Tax Act (Canada) pension provisions and Pension Benefits Standards Act (Federal) would be an asset.
• Good understanding of function and application of collective agreements, corporate policies and procedures
• Knowledge of general HR procedures and practices including but not limited to: HR data administration, benefit administration, pension administration, handling of confidential or sensitive information and employee records. Progressive human resources knowledge acquired through education, training and/or experience.
• Knowledge of various NAV CANADA collective bargaining agreements, corporate policies and practices related to employee compensation, provisions of the NAV CANADA Pension Plan and the NAV CANADA group benefits plans would be considered an asset.
• Progressive knowledge of all policies and procedures within the organization and able to navigate and direct clients to appropriate resources.

Abilities:

• Excellent communication skills, in both French and English
• Demonstrate analytical and problem-solving ability supplemented with strong attention to detail
• Ability to resolve complex problems and must have analytical and mathematical skills. Ability to perform verification of tasks.
• Ability to communicate effectively both orally and in writing, to address people issues in a constructive manner.
• Ability to follow rules and regulations as per the NAV CANADA Pension Plan and legislation, respecting confidentiality of information and using sound judgement.
• Ability to work with Microsoft Office suite (including Outlook, Word, Excel and PowerPoint).
• Ability to work independently and in a team environment where mutual support is essential.
• Ability to work and evolve in an environment that is constantly changing, managing multiple priorities, volume fluctuations and tight deadlines.

Personal Suitability:

• Strong interpersonal and communication skills, including a facility to work and interact with individuals at all levels.
• Encourages and facilitates cooperation, pride, trust, and a positive HR brand; fosters engagement and excellence; works with others to achieve goals.

Working Conditions:

• This position is based at Ottawa Head Office but may be eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA\xe2\x80\x99s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.