Job Description

Mandate:

To lead a team of Personal Shoppers and the in store experience of our Click & Collect program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service.

passion & commitment to customer service is a key driver for our Company

Duties & Responsibilities:

Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience; Develop an understanding of best practices relating to Click & Collect Operations; Be committed to maintaining operational standards; Be accountable for departmental financial objectives; Work with employees to improve productivity, engagement and retention; Identify opportunities to reduce customer wait times upon pickup at store; To schedule, direct, supervise and discipline department staff and train all new employees; To be responsible for the opening and/or closing functions of the department; To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy; To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times; Other duties as assigned.

Requirements:

Exceptional customer service skills and a talent for building customer loyalty; Flexibility to work a variety of hours which include days, evenings, night shifts and weekends; The ability to work in a fast-paced environment under pressure; The ability to lead, coach and motivate employees; Strong financial acumen to deliver outstanding business results; A commitment to delivering consistent results, every day;

Previous retail, grocery retail or hospitality management experience is an asset

How You'll Succeed

:


At Fortinos, we attribute our success to preserving our core values: super fresh foods, well?trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.


We are committed to creating a diverse and inclusive workplace.


If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE

: The Employer noted in this posting is an independently owned corporation ("Franchisee") which is licensed to use the "FORTINOS" trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.


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