Job Description

Allow you Career Take Off today with Samsic Assistance Canada!

Samsic Assistance Canada

is looking for a PAX Supervisor for our Vancouver above the wing team. This person will help in providing around the clock leadership and coverage for our airline partners and team. You will be the "go-to" person in addressing challenges our airline partner and team may be facing. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional support.

Samsic Assistance Canada

operates in four out of the five major airports in Canada: Edmonton, Calgary, Vancouver, and Montreal. Specialized in the well-being of travelers,

Samsic Assistance Canada

is established in these airports and works every day for the comfort of passengers and flight personnel by offering such services as Passengers with Reduced Mobility (PRM) assistance, Guest Service assistance, Ramp handling, and Baggage handling.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future." ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde

Samsic Assistance Canada

offers competitive salary packages, an incredible work environment, and career advancement opportunities.

This position will be based in the address below:

4110-3880 Grant McConachie Wy, Richmond, BC V7B 1K2 (Vancouver International Airport | YVR)

For more information about our company visit our websites at:

www.samsic.aero or www.samsic.com

PAX Supervisor

JOB DESCRIPTION

Report to work on a regular and timely basis and report directly to the Operations Manager. Performs all functions of Lead, as needed. When required, must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeding 70 pounds. Directly observe workers, verify that workers' performance meets expectations for safety. Direct and instruct workers, responding to their questions and concerns. Ensure the health and safety of all workers and communicate security and safety requirements/instructions to staff. Provide/verify workers' training before undertaking new tasks. Maintain a supervisor's journal or log. Coordinate and oversee the aircraft turnaround activities. Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements. Schedule and coordinate SA employees as required, ensuring all shifts are covered. Work with the Operations Manager to ensure staffing levels are complete and assist in the hiring process, including interviewing and delivering all training. Work with the Operations Manager to ensure employee assessments are completed in a timely fashion. Assist the Operations Manager in developing and implementing disciplinary measures in accordance with company policies and procedures. Assist the Operations Manager in creating termination letters and executing an employee termination process in accordance with company policies and procedures. Delegate daily flight responsibilities among team members and assign all team members. Follow and enforce all airline standard operating procedures. Ensure proper first aid procedures are administered to injured staff and correct reporting procedures are followed. Ensure complete flight paperwork is submitted in a timely manner. Ensure all billings, ad hoc, are recorded per flight and submitted to the Operations Manager in a timely fashion. Participate in oversight of all the operations during hours when required. Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary. Cooperate fully with Inspectors to achieve quality inspection commitments. Ensure that financial targets are met in line with the operational plan. Establish and maintain a high-quality standard in the PAX operation; ensure workflows are constantly improved to meet competitive requirements. Ensure that all passenger service providers are closely supervised. Maintain close and effective business relationships with customer airline management. Maintain good working relationships with control authorities such as Airport Management, Customs, and Immigration. Analyze operational issues (including Safety, Security, and Quality), identify root causes, and implement corrective actions. Generate detailed reports and summaries of operations. Ensure effective planning methods and procedures are in place, with adequate manpower and equipment to meet operational requirements. Oversee and manage employee performance, compliance with internal and external requirements, and implement required training. Perform other job duties as assigned.
REQUIREMENTS & QUALIFICATIONS:

High School Diploma or equivalent 3-5 years industry experience 3 years managerial/supervisory experience Must have a valid RAIC Ability to work in a team environment - Ability to deal with conflict Excellent organizational and planning skills Excellent oral and written communication skills Proficiency in Microsoft Office Technical knowledge of equipment and systems Demonstrated reliability and punctuality Ability to work under pressure Customer focus and quality awareness Willingness to work in inclement weather Must be able to obtain and maintain any applicable transportation security clearance Must successfully complete mandatory trainings Eligible to work in Canada
LOCATION/SPECIFIC WORKING HOURS:

YVR International Airport. Specific shifts to be determined. Must be able to work extended hours on short notice during non-routine operations.
Job Types: Full-time, Permanent

Pay: $25.00 per hour

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Vision care
Experience:

Airport: 3 years (preferred)
Licence/Certification:

RAIC (Red Pass) (required)
Work Location: In person