Job Description

Taro Pharmaceuticals is a multinational, specialty pharmaceutical company with a vision of reaching people and touching lives globally as a leading provider of valued medicines. We are dedicated to meeting the needs of our customers and the overall community through the innovation, development, manufacturing and marketing of the highest quality healthcare products.

Established in 1950, Taro\'s world class production facility is located in Brampton, Ontario, with a current team of over 600 Canadian employees. Our company\'s focus on the dermatology sector has made us a leading manufacturer and supplier of specialized topical products with a diverse portfolio of creams, ointments, liquids, and gels.

With support from our parent company, Sun Pharma, one of the world\'s largest specialty generic pharmaceutical companies, we are committed to providing a healthy, safe and rewarding environment for all of our employees.

Our reward packages have been designed to meet the needs of our diverse workforce and their families. For additional information visit: www.taro.ca.

General Summary:

As a valuable member of the Canadian Commercial Team, you will be responsible for the development and launch of a comprehensive Patient Support Program aimed at increasing product revenue, profitability and market share of our Specialty Portfolio. You will use your years of pharmaceutical specialty and PSP experience to develop a service offerings of distinction that positions Taro Pharmaceuticals as the manufacturer of choice for specialty products.

Principal Duties and Responsibilities:

• Lead the design, implementation, continuous improvement and performance monitoring of a comprehensive Patient Support Program (PSP) that will deliver on our customer experience standards.
• Embed the voice of the customer throughout the design and implementation of the PSP by leading focus group discussions and facilitating workshop sessions at HCP advisory boards.
• Create a patient services brand concept and value proposition through cross-functional collaboration and market research.
• Create patient services branded education, program tools, website and promotional materials.
• Make calls on high impact customers to help facilitate trial, adoption and advocacy of our products and service offerings.
• Provide initial and ongoing training to field staff on PSP services
• Engage field staff in program design and as part of cross-functional team that will ensure program optimization over time.
• Ability to work directly with field staff and vendor partners to proactively resolve program issues reported from HCPs or other sources.
• Partner with patient and professional associations
• Manage conferences, trade shows and HCP educational initiatives
• Manage PSP and preferred specialty pharmacy vendor relationships to ensure key performance metrics (KPIs) are met.
• Monitor and report KPIs for PSP and Specialty Pharmacy and work collaboratively with vendor partner to expeditiously manage any issues
• Collaborate with vendor to build data collection platform and analytical reports to provide real-time market insights as well as payer-specific reporting tools.
• Identify and address training, performance, and competency needs of vendor to ensure achievement of business objectives. Continuously assess performance and program delivery against business needs.
• Identify external and internal factors impacting performance and develop a plan to address them.
• Ensure all patient services and specialty pharmacy services are compliant with all applicable laws, regulations, and guidance\'s with COMPANY\'s policies and procedures.
• Stay abreast of the changing conditions in market and product portfolio to ensure that all PSP and channel delivery services reflect actual business/organizational needs while meeting the needs of the target audience and maintaining highest quality of service.
• Prepare PSP competitive analysis

Qualifications:

• Minimum 5 years of PSP experience in specialty pharmaceuticals
• Pharmaceutical marketing and sales experience an asset
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally
• Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy
• Knowledge and experience with specialty pharmaceutical distribution, including PPNs
• Knowledge and experience with reimbursement navigation for both public and private plans
• Bachelor\'s Degree required

Required knowledge and abilities:

• Strong verbal and written communication skills are essential
• Excellent organization and multi-tasking skills
• Exceptional interpersonal skills and problem solving capabilities
• Passionate about patient care and highly customer-centric
• Proven negotiation skills.
• Ability to work independently and prioritize with minimal daily instruction
• Ability to think strategically in order to improve current processes
• Ability to lead with influence

Working Conditions:

• Generally good working conditions
• Travel as required
• Field work up to 2-3 days per week

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees in this job class. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Nothing herein shall preclude Taro Pharmaceuticals from changing these duties from time to time, and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We thank all applicants, but only those selected for further consideration will be contacted. No phone calls please.

This position is open to applicants legally authorized to work in Canada.

Taro Pharmaceuticals embraces diversity in the workplace and is committed to achieving employment equity.

Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We ensure that our recruitment practices are supportive of this commitment and do not infringe on any characteristics protected by law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, Taro Pharmaceuticals will provide accommodation throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

NOTE: All employment is conditional upon the completing and obtaining of a satisfactory background check which may include educational, employment, references and criminal records (for which a pardon has not been granted) checks.

AGENCY NOTICE: Please note that Taro Pharmaceuticals does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with an agency / recruiter, Taro Pharmaceuticals will not consider any referrals or agree to payment of referral or recruitment fees. In the event a recruiter or an agency submits a resume or candidate without a previously signed agreement, Taro Pharmaceuticals explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

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