Job Description

Position Summary:
Customer Service:

• The Patient Support Assistant is responsible to provide a high degree of service to the Emergency Department patients, visitors, staff and physicians
• Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipment

Wayfinding:

• Transport patients/visitors needing assistance via wheelchair dispatched by a staff person
• Assist patients/visitors in navigating through the department (bathroom locations, nutrition centre, etc.)

Patient transportation:

• Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person
• Confirm patient identifiers prior to all patient transportation tasks

As a qualified candidate you will have the following job requirements:

• High School Graduate or equivalent required
• 1-2 years in customer service, forward facing and interactions with the general public
• Experience in a healthcare environment would be considered an asset

You will be a great fit for this position if you have:

• Must be a self-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team player
• Demonstrated excellence in interpersonal and customer service skills.
• Excellent verbal/written communication skills
• Effective problem solving and critical thinking skills
• Ability to prioritize workload with varying deliverables
• Ability to work both within a team and independently with minimal supervision
• Must maintain confidentiality pertaining to patients and staff
• Ability to work flexible hours including weekends, afternoons, evening and midnight shifts
• Adherence to policy and procedures related to health and safety and patient safety
• Ability to push and pull wheeled equipment and moveable carts
• Physical demands include:

o Able to lift, push and pull heavy loads (up to 60 lbs.)
o Repetitive light and heavy lifting
o Extensive walking throughout the shift
o Frequent standing throughout the shift

Thank you for your interest, however only short-listed applicants will be contacted for these opportunities.

Unless otherwise stated applicants must have a minimum educational requirement of Grade 12 or equivalent and must demonstrate proven workplace excellence through commitment to strong job performance and attendance.

Please be reminded that as a Regional Health Centre, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work week days and weekends, as well as all shifts - days, evenings, and nights.

Employment Equity

RVH is committed to diversity and employment equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ persons, and others who may contribute to a diverse workplace.

RVH COVID-19 Vaccination Policy

All job offers will require compliance with our COVID-19 Vaccination Policy for proof of full vaccination unless provided with a medical exemption or an accommodation under the Ontario Human Rights Code.

Accommodation in the Workplace

RVH offers accommodation for applicants with disabilities in the recruitment process, and is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). RVH will work proactively through all stages of recruitment to create a barrier-free process and to provide accommodations as required. If you require accommodation during the interview process, please contact Human Resources at 705-739-5605.

Health & Safety Workplace Responsibilities

• Must adhere to the duties of workers, as stipulated in Section 28 of the Occupational Health and Safety Act.
• Must adhere to all RVH administrative and applicable departmental occupational health and safety policies, procedures and protocol.
• Must adhere to Bill 132 of the Occupational Health and Safety Act in regards to the Sexual Violence and Harassment Action Plan Act, and creating a work environment free of psychological harassment.
• Must be able to perform all bona fide essential duties in the position description, which may include lifting and moving patients, pushing, pulling, bending, stooping, etc.
• Must complete a pre-employment health assessment, including review of the Job Demands Analysis for the position, as a condition of employment.
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers.

Our Code of Conduct

All staff, physicians, volunteers, service providers and students are committed to creating a positive, respectful work environment for each other and our patients and families.

RVH is guided by its MY CARE strategic plan which puts patients and families at the centre of all we do.

Our Vision

Make each life better. Together.

Our Mission Statement

Exceptional care is our passion.

People are our inspiration.

Safety is our promise.

Our Values

Work Together | Respect All | Think Big | Own It | Care

If you are interested in joining our inspiring team, please apply online before 1100pm EST on the posting close date. Royal Victoria Regional Health Centre thanks all applicants, however, only those selected for an interview will be contacted. If interviewed, an accompanying portfolio may be required which will include documented evidence of course completion. An inclusive, barrier-free selection process will be provided as required under RVHs Employment Accommodation Policy. Applicants need to make their needs known to Human Resources in advance and information related to accommodation will be addressed confidentially.

As part of the mandatory screen process RVH requires professional references, verification of academic training, professional accreditation, plus a current Criminal Records Check and Vulnerable Sector Screening.

Royal Victoria Regional Health Centre