Job Description

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Position Summary:
Customer Service:

• The Patient Support Assistant is responsible to provide a high degree of service to the Emergency Department patients, visitors, staff and physicians
• Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipment

Wayfinding:

• Transport patients/visitors needing assistance via wheelchair dispatched by a staff person
• Assist patients/visitors in navigating through the department (bathroom locations, nutrition centre, etc.)

Patient transportation:

• Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person
• Confirm patient identifiers prior to all patient transportation tasks

As a qualified candidate you will have the following job requirements:

• High School Graduate or equivalent required
• 1-2 years in customer service, forward facing and interactions with the general public
• Experience in a healthcare environment would be considered an asset

You will be a great fit for this position if you have:

• Must be a self-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team player
• Demonstrated excellence in interpersonal and customer service skills.
• Excellent verbal/written communication skills
• Effective problem solving and critical thinking skills
• Ability to prioritize workload with varying deliverables
• Ability to work both within a team and independently with minimal supervision
• Must maintain confidentiality pertaining to patients and staff
• Ability to work flexible hours including weekends, afternoons, evening and midnight shifts
• Adherence to policy and procedures related to health and safety and patient safety
• Ability to push and pull wheeled equipment and moveable carts
• Physical demands include:

o Able to lift, push and pull heavy loads (up to 60 lbs.)
o Repetitive light and heavy lifting
o Extensive walking throughout the shift
o Frequent standing throughout the shift Thank you for your interest, however only short-listed applicants will be contacted for these opportunities.