Job Description

Join Our Team at Ocean Orthodontics - Vancouver, BC! o

Ocean Orthodontics has an exciting full-time leave coverage opportunity for a Patient Service Coordinator to join our Vancouver, BC team!

Canadian Orthodontic Partners provides support services to Ocean Orthodontics and our national network of community-based clinics in delivering personalized orthodontic care. We pride ourselves on providing an enhanced level of patient experience and service, always putting patient care above all else.

If you're looking for a rewarding role in a collaborative, growth-focused environment, this is your chance to join a team dedicated to building self-esteem, one beautiful smile at a time.

What We Offer

Competitive hourly wage + quarterly bonus Comprehensive benefits package (medical, dental, vision, orthodontic coverage for you and your family) Educational reimbursement program Paid vacation days Real career growth opportunities within a supportive network

Key Responsibilities

As a Patient Service Coordinator, you'll be the welcoming face and voice of Ocean Orthodontics, ensuring a smooth and positive patient journey. Your responsibilities include:

Greeting every patient with kindness, enthusiasm, and genuine care Managing patient communications (appointments, treatment information, and office policies) Answering calls, emails, and messages, while documenting key details Organizing and booking appointments, collecting insurance information, and updating charts Supporting financial processes (contracts, payments, deposits, reporting) Acting as a liaison between patients, doctors, and other dental professionals Assisting with clinic operations such as scheduling, stock management, and marketing initiatives Ensuring the patient lounge and reception areas remain tidy, welcoming, and fully stocked Collaborating with team members to foster a culture of trust, respect, and cooperation Performing additional administrative tasks as required by the Office Lead or Manager

What You Bring

Experience in a dental or orthodontic office is an asset Strong customer service background Proficiency in computer systems (Microsoft Office Suite, Dolphin Patient, or similar software) Excellent interpersonal and communication skills--able to make patients feel comfortable and supported Strong time management, organizational, and multitasking abilities A positive, team-oriented attitude and eagerness to learn

Why Join Ocean Orthodontics?

At Ocean Orthodontics, we're more than a clinic--we're a community. You'll be part of a patient-first team in a fast-paced, rewarding environment where your work makes a real difference every day.

Apply today and be part of a team that's transforming smiles and lives across Vancouver!

Ocean Orthodontics is an equal opportunity employer, committed to building a diverse and inclusive workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.