Job Description

Compensation Pay Range:$23.00-$28.27:Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.POSITION SUMMARYThe Patient Service Clerk provides administrative and clerical support including reception, maintaining databases (e.g. staff and assessment information), drafting routine correspondence, compiling statistics and handling key intake procedures for receiving families into Neurodevelopmental Health.RESPONSIBILITIESGreet employees and visitors to the department.Receive and process all referrals from families, physicians, community agencies, hospitalsProcess all completed assessment reportsRegisters new patients in the hospital medical records system (CADENCE & EPIC) and order medical charts as needed.Handle inquiries from the public i.e. program mandate, referral procedures, waiting lists etc.Contact families to schedule various assessment meetingsNotify families of scheduling changes, upon request.Oversee bookings for assessment and therapy rooms to ensure efficiencyCollect statistics as required.Coordinate storage of files with external provider (boxes, records)Distribute materials, information, notices etc. to current and waiting list familiesMaintains inventory of stationary supplies and initiates orders as requiredEstablish inventory of all equipment, supplies, furniture and maintain on a regular basisPerform work in accordance with the provisions of the Occupational Health and Safety Act andRegulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.Perform other duties as required by the Director or his/her delegate.QUALIFICATIONSCriminal Record Check (Essential)Secondary School Graduation Diploma (Essential)Approximately 6 months of related experience (Essential)Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential)Experience working in a clinical environment live on Epic Ambulatory (Preferred)Experience in patient registration using Cadence (Epic) (Preferred)Experience in creating, editing, scanning and scheduling referrals (Preferred)Experience in managing order workqueues (Preferred)Experience in patient check outs including follow ups and recall management (Preferred)Experience using inbasket communication in Epic (Preferred)Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)Ability to adapt to changes to meet organizational requirements (Essential)Communicate effectively and concisely, both orally and in writing (Essential)Deal effectively with internal and external customers (Essential)Bilingualism (English/French) (Essential)

• Please note you will be represented by the Laborers International Union of North America (LiUNA).

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.Veuillez noter : si vous \xc3\xaates actuellement un employ\xc3\xa9 du CHEO ayant acc\xc3\xa8s \xc3\xa0 Workday, veuillez postuler \xc3\xa0 cette offre via l\'application Workday en tant que candidat interne.Veuillez noter : pour postuler avec succ\xc3\xa8s \xc3\xa0 ce poste, veuillez soumettre votre candidature avant 23 h 59 la veille de la date de cl\xc3\xb4ture annonc\xc3\xa9e dans l\'affichage pour vous assurer que votre candidature est re\xc3\xa7ue.R\xc3\x89SUM\xc3\x89 DES FONCTIONSLe ou la commis fournit un soutien au bureau et \xc3\xa0 l\xe2\x80\x99administration, ce qui comprend la r\xc3\xa9ception, la tenue \xc3\xa0 jour de bases de donn\xc3\xa9es(par ex. l\xe2\x80\x99information sur le personnel et sur les \xc3\xa9valuations), la r\xc3\xa9daction d\xe2\x80\x99\xc3\xa9bauches de lettres ainsi que la compilation de donn\xc3\xa9es statistiques et la manutention des proc\xc3\xa9dures principales d\xe2\x80\x99admission des familles au Sant\xc3\xa9 neurod\xc3\xa9veloppementale.RESPONSABILIT\xc3\x89SRecevoir les employ\xc3\xa9s et les visiteurs qui arrivent dans le Service.Recevoir et traiter tous les documents d\xe2\x80\x99envoi produits par les familles, les m\xc3\xa9decins, les organismes communautaires et les h\xc3\xb4pitaux.Traiter tous les rapports d\xe2\x80\x99\xc3\xa9valuation termin\xc3\xa9s.Inscrire les nouveaux patients dans le syst\xc3\xa8me de dossiers m\xc3\xa9dicaux de l\xe2\x80\x99H\xc3\xb4pital (CADENCE & EPIC) et d\xe2\x80\x99autres dossiers m\xc3\xa9dicaux selon les besoins.Traiter les demandes de renseignements du public sur le mandat du Programme, sur les proc\xc3\xa9dures d\xe2\x80\x99envoi, sur les listes d\xe2\x80\x99attente, etc.Communiquer avec les familles pour fixer des rendez\xe2\x80\x91vous pour diverses \xc3\xa9valuations.Aviser les familles de changements apport\xc3\xa9s \xc3\xa0 leurs rendez\xe2\x80\x91vous lorsque n\xc3\xa9cessaire.Surveiller la r\xc3\xa9servation des salles d\xe2\x80\x99\xc3\xa9valuation et de th\xc3\xa9rapie pour en garantir l\xe2\x80\x99efficacit\xc3\xa9. .Coordonner l\xe2\x80\x99entreposage des dossiers avec un fournisseur de l\xe2\x80\x99ext\xc3\xa9rieur (bo\xc3\xaetes, dossiers).Distribuer des documents, de l\xe2\x80\x99information, des avis, etc. aux familles inscrites au Programme et \xc3\xa0 celles de la liste d\xe2\x80\x99attente.Commander des fournitures et du mat\xc3\xa9riel pour le fonctionnement quotidien du Service.Effectuer l\xe2\x80\x99inventaire de tout l\xe2\x80\x99\xc3\xa9quipement et des fournitures et le tenir \xc3\xa0 jour r\xc3\xa9guli\xc3\xa8rement.Accomplir le travail conform\xc3\xa9ment \xc3\xa0 la Loi sur la sant\xc3\xa9 et la s\xc3\xa9curit\xc3\xa9 au travail et \xc3\xa0 son R\xc3\xa8glement ainsi qu\xe2\x80\x99\xc3\xa0 toutes les politiques et proc\xc3\xa9dures du CHEO et de ses services en mati\xc3\xa8re de sant\xc3\xa9 et de s\xc3\xa9curit\xc3\xa9 au travail.Accomplir d\xe2\x80\x99autres t\xc3\xa2ches que lui affectera la directrice ou la personne qu\xe2\x80\x99elle aura d\xc3\xa9l\xc3\xa9gu\xc3\xa9e.QUALIFICATIONSV\xc3\xa9rification du casier judiciaire (Essentiel)Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes secondaires (Essentiel)Environ 6 mois d\xe2\x80\x99exp\xc3\xa9rience dans un environnement connexe (Essentiel)Exp\xc3\xa9rience de travail dans un milieu clinique qui utilise Epic Ambulatory (Pr\xc3\xa9f\xc3\xa9rable)Comp\xc3\xa9tences en informatique (Epic, Sunrise, Outlook) (Essentiel)Exp\xc3\xa9rience de l\xe2\x80\x99inscription des patients en utilisant Cadence (Epic) (Pr\xc3\xa9f\xc3\xa9rable)Exp\xc3\xa9rience de la cr\xc3\xa9ation, la modification, le scanning et l\xe2\x80\x99\xc3\xa9tablissement des horaires des patients r\xc3\xa9f\xc3\xa9r\xc3\xa9s (Pr\xc3\xa9f\xc3\xa9rable)Exp\xc3\xa9rience de la gestion des ordres de priorit\xc3\xa9 de commandes (Pr\xc3\xa9f\xc3\xa9rable)Exp\xc3\xa9rience de la gestion des cong\xc3\xa9s des patients y compris les suivis et la gestion des rappels (Pr\xc3\xa9f\xc3\xa9rable)Exp\xc3\xa9rience de l\xe2\x80\x99utilisation de la boite d\xe2\x80\x99arriv\xc3\xa9e du courrier dans Epic (Pr\xc3\xa9f\xc3\xa9rable)Capacit\xc3\xa9 d\xe2\x80\x99assurer l\xe2\x80\x99ex\xc3\xa9cution rapide de t\xc3\xa2ches en modifiant ses priorit\xc3\xa9s comme exig\xc3\xa9es (Essentiel)Capacit\xc3\xa9 de s\xe2\x80\x99adapter aux changements afin de satisfaire les besoins de l\xe2\x80\x99organisme (Essentiel)Communiquer d\xe2\x80\x99une mani\xc3\xa8re efficace et concise, autant verbalement que par \xc3\xa9crit (Essentiel)Traiter efficacement avec les clients de l\xe2\x80\x99interne et de l\xe2\x80\x99ext\xc3\xa9rieur. (Essentiel)Bilinguisme (fran\xc3\xa7ais et anglais) (Essentiel)

• Veuillez noter vous serez repr\xc3\xa9sent\xc3\xa9 par le syndicat La F\xc3\xa9d\xc3\xa9ration Ontarienne Des Travailleurs De La Sant\xc3\xa9, LIUNA Local 3000.

\xc3\x80 partir du 29 mars 2021, CHEO m\xc3\xa8nera un processus de pr\xc3\xa9s\xc3\xa9lection et d\'\xc3\xa9valuation plus complet. Ce processus peut comprendre des tests plus vari\xc3\xa9s et multidimensionnels tels qu\'un test \xc3\xa9crit, un examen pratique ou une autre \xc3\xa9valuation. Tous les candidats qui satisfont aux qualifications essentielles et pr\xc3\xa9f\xc3\xa9r\xc3\xa9es peuvent \xc3\xaatre test\xc3\xa9s.La validation du bilinguisme (fran\xc3\xa7ais-anglais) se fera au moyen d\xe2\x80\x99une \xc3\xa9valuation des comp\xc3\xa9tences linguistiques men\xc3\xa9e par un fournisseur externe. Les candidats devront satisfaire au profil linguistique minimum de leur poste avant la date d\xe2\x80\x99embauche.CHEO s\xe2\x80\x99engage \xc3\xa0 offrir un environnement s\xc3\xa9curitaire au personnel, aux patients et aux visiteurs. Conform\xc3\xa9ment \xc3\xa0 cet engagement, tous les candidats doivent \xc3\xaatre enti\xc3\xa8rement vaccin\xc3\xa9s contre la COVID-19 pour \xc3\xaatre consid\xc3\xa9r\xc3\xa9s comme des candidats pour tout emploi de personnel ou de b\xc3\xa9n\xc3\xa9vole. Les candidats sont \xc3\xa9galement fortement encourag\xc3\xa9s \xc3\xa0 recevoir leurs doses de rappel contre la COVID-19 lorsqu\xe2\x80\x99ils sont admissibles pour \xc3\xa9viter la propagation de COVID-19. Lors de l\xe2\x80\x99embauche, la pr\xc3\xa9sentation de documents gouvernementaux confirmant la vaccination compl\xc3\xa8te doit \xc3\xaatre fournie, ou la pr\xc3\xa9sentation de documents justificatifs d\xe2\x80\x99une contre-indication m\xc3\xa9dicale valide ou d\xe2\x80\x99une autre consid\xc3\xa9ration raisonnable en vertu du Code des droits de la personne de l\xe2\x80\x99Ontario.Please note you will be represented by the Laborers International Union of North America , (LiUNA).Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.Should you require accommodation during any phase in the recruitment process, please contact Human Resources at jobs@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.We thank all those who apply, however, only those to be interviewed will be contacted.Job Posting End Date (if applicable): June 24, 2024

Children\'s Hospital of Eastern Ontario