Job Description

Job Number:J0325-0854Union:NON-UNIONSalary:$51.67 - $60.79/HourJob Title:Patient Registration ManagerJob Status:Temporary Full TimeDepartment:PATIENT REGISTRATIONSite:Multi-siteHome Site:Belleville General HospitalSecondary Site:Trenton Memorial Hospital, Prince Edward County Memorial Hospital, North Hastings HospitalJob Category:Management & Supervisory CareersNumber of Positions:1Position SummaryThe Patient Registration manages the daily operations of Belleville & Trenton Registration departments as well as the Diagnostic Imaging Booking Department for Quinte Health. The incumbent provides leadership, direction and support to Registration & DI team members in the delivery of high quality services. The incumbent provides professional expertise, guidance, leadership, and fosters the professional development of individuals and team in the delivery of service excellence. The incumbent will thrive on change, works in a consultative and customer-oriented capacity with others, and provides leadership as a change agent while promoting a collaborative working partnership with other programs and services within the organization. The incumbent manages the delivery of services in support of QH's mission, vision, and strategic directions and achieves them in alignment with our corporate values and a passion for creating an exceptional workplace.It is the expectation of QH that all staff members are accountable for the delivery of high quality, safe and reliable care along with a safe work environment to ensure and protect the health and safety of those who use and deliver the programs and services provided by our organization.Required

• University degree or equivalent combination of education and experience.
• Previous leadership experience in a unionized environment.
• Health care experience is an asset.
• Recent project management experience.
• Expertise with Meditech & Cerner software preferred.
• Experience managing remote/multiple teams in a customer service setting or call-center environment is an asset.

Competency Requirements

• Communication, both verbal and written ability.
• Demonstrated ability to support staff in the accomplishment of service goals and objectives.
• Excellent problem solving skills.
• Demonstrated ability to gain consensus while maintaining integrity and confidentiality.
• Experience in leading projects/initiatives to successful completion.
• Committed to continuous learning and improvement.
• Evidence of effective customer service, leadership, critical thinking and decision-making skills.
• Knowledge and experience with change management and a proven ability to sustain projects long term.

Duties

• Responsible for the management of day-to-day operations of the Patient Registration Department and Diagnostic Imaging Booking/Clerical Teams.
• Contributes to the development, implementation and evaluation of corporate policies, procedures and standards within portfolio.
• Responsible for the development and implementation of a Quality Assurance program with Patient Registration and Diagnostic Imaging Clerical.
• Maintains attendance records and performance appraisals.
• Works with the Director and team in maintaining a focus on quality improvement and serves as a lead in the implementation of improvement initiatives.
• Determines the appropriate resource requirements to meet the needs of the department through appropriate benchmarking & utilization management.
• Monitors resource utilization and financial performance.
• Has responsibility for the recruitment, selection, promotion, and performance evaluation for direct reports.
• Supports the leadership and professional development of staff.
• Develop and manage the Patient Registration and DI Clerical budget.
• Maintain public relations both internally and externally with staff, physicians, external agencies, and stakeholders.
• Advises staff in operational functions including problem definition, correction and documentation.
• Participate in or lead any special projects related to Registration.
• Support evidence based practices to facilitate the development, implementation and evaluation of implemented process change.
• Work collaboratively with employees, Human Resources and union partners to ensure collective agreement language is abided by.
• Performs other duties as assigned from time to time.

Our family of four hospitals play an integral role in improving lives and creating healthier communities. We work together as one team across our hospitals to provide local and regional health care services, and also work in partnership with our communities to improve access to high-quality care, close to home. We are incredibly fulfilled by the work that we do, and proud of our dynamic teams of staff, physicians and volunteers who care deeply about our patients, and each other. We don't just serve our communities; we are part of them. We live here, raise our families here and, quite often, retire here in the community that we love. Quinte Health is always looking for compassionate, dedicated people to join our team. We have a wide range of exciting roles, some which involve working across more than one of our hospitals, and some which are situated at just one hospital.Physical Demands AnalysisStrength

• Required Rarely - lifting average 5-10 pounds' maximum 15 pounds, carrying, pushing/pulling.

Mobility

• Required Often - prolonged sitting.
• Required Occasionally - standing and walking on hard surfaces, bending/stooping.

Dexterity

• Required Often - prolonged fine finger movements.
• Required Frequently - gripping/grasping, eye/hand coordination.
• Required Briefly - reaching with both hands.

Equal OpportunityWe thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or for assistance.

Quinte Health Care