Job Description

The Position

Title: Patient Journey Partner, Ophthalmology

Location: Ontario

Division: Customer Engagement

Duration: Full Time

Roche is a company with a 125 year history and our ongoing success is based on our strong focus on delivering meaningful value for our customers and society, and we will need to evolve our offering and approach in order to do so.

In response to the increasingly volatile world we live in, Roche Pharma International began a wide scale transformation process - changing our ways of working to be more agile, less hierarchical, highly collaborative.

Now we take the next STEP in our journey focusing on how we can deliver the greatest value and make a meaningful difference to our customers, patients and society.

All this to provide our stakeholders with the greatest expertise, leveraging local resources and an international network and support faster and more equitable access to innovation.

As a Patient Journey Partner, you will harness your knowledge and expertise along with the power of the Roche network to ensure that patients fully benefit from our products and solutions. Your personal passion and patient impact will intersect and can actively shape the patient journey for the future while being part of enabling all Canadians to be the best "them" that they can be.

In the role of Patient Journey Partner every day you will be able to:

Have an impact that will be felt locally and globally because you are recognized as a strategic partner bringing healthcare solutions.

Able to grow and develop NOW, given opportunities to coach and develop peers

Invest your time in accelerating progress for patients, You will be doing what they need to be the best they can be

We are currently looking for exceptional candidates that bring ophthalmology experience to join our team!

WHO YOU ARE

You are an empowered leader that partners closely with all stakeholders that directly touch the patient journey in a given therapeutic/disease area and gains a deep understanding of their needs in order to connect Roche's capabilities to co-create meaningful solutions. You...

Are at the centre of the new Roche organization, turning upside down the role we play in society

Offer so much more than our innovative medicines through partnering, co-creating, innovating and leading generative disruption

Embrace and lead experimentation, risk taking and failing forward

Are a passionate, self-directed, continuous learner, whose curiosity will uncover new opportunities to bring value to patients

Are courageously authentic offering productive challenge to reach greater heights

Value and role model the importance of leveraging networks and sharing knowledge and solutions that bring value and impact for patients and stakeholders

Are someone who is willing to look beyond traditional pharmaceutical roles to bring innovative solutions to our external stakeholders

WHAT WILL YOU DO

Act as a trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche.

Share the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.

Act as custodian and guardian to ensure that Roche's solutions are supported and used appropriately, which includes sharing their benefits and risks with Health Care Practitioners in a truthful and balanced manner

Take an omnichannel approach whenever stakeholders in the ecosystem engage with Roche employees, solutions and services.

Work with partners to uncover all potential opportunities to transform outcomes for patients faster.

Bring the inside out to bring the Roche expertise, science and knowledge to the ecosystem.

Partner with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.

Oversee the patient journey in its entirety is able to act as a systems thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.

Empowered to pull in expertise and resources locally and from the network (internal and external) as needed, including collaboration with other ecosystem teams.

Work within a peer to peer coaching, feedback and mentorship model within self organizing teams that distribute and share accountabilities and deliverables in order to deliver meaningful external impact in the most efficient way.

Learn and grow in a self directed way and with experiential learning that is part of our way of working.

HOW WILL YOU DO IT?

You will succeed in this role if you can say YES! to the following statements.

I think from an enterprise level on behalf of the organization and team over self-interest, beyond boundaries and borders in order to bring the best possible outcomes to both the local health care environment and more broadly across Roche globally

I am a visionary when defining and embedding the strategy around creating improved patient journeys

I bring a strong entrepreneurial mindset with outstanding partnering capabilities through coaching, consulting, deeply listening, and questioning to understand

I am contributing to the local and global network and commit to approaching work in a self-managed and self-directed way

I act with integrity (ie. open, honest, ethical and genuine) putting patients at the centre of all actions

I will leverage the internal and external networks to create value, share back and scaling

I boldly act on key decisions and opportunities

I boldly stop any activity that is not adding value

I have the ability to say "No" to stakeholders when the value is not predictable/foreseen

I can easily move and flex to be in position to make the greatest contribution

What Capabilities & Skills you bring to this role?

University Degree (scientific, economic, or business degree). An advanced degree in life sciences and/or MBA is preferred but not required. Relevant experience in life sciences or health care system sector is an asset.

Good understanding of the healthcare system environment

Understanding of fast paced, highly competitive market dynamics

Expertise in stakeholder engagement including partnering (eg. with Therapeutic Area Experts, organizations)

Experience partnering with patient organizations is highly desired

Experience in leading and contributing to high performing cross functional teams is required

Strong business acumen with desired expertise in commercialization, medical and customer experience excellence

Ability to understand and leverage digital technology and tools to improve stakeholder experience and the impact on patients

Deep experience in agile ways of working is desired

Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level

Broad understanding of Roche's present portfolio and future pipeline, such that they can work on future-based solutions

Robust understanding of medical affairs, including evidence generation activities (eg. clinical research, RWE)

Ability to travel depending on the business need. May vary from limited travel to up to 40%

This job is not eligible for relocation.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Pharma Canada has its office in Mississauga, Ontario and employs over 850 employees. The Mississauga facility is bright, vibrant, fosters collaboration and teamwork, and is reflective of Roche's truly innovative culture.

As of January 4, 2022, Roche requires all new employees who work in Canada to be fully vaccinated against COVID-19 on the date they take office. This requirement is a condition of employment at Roche that applies regardless of whether the position is on a Roche campus or remotely. If you have a valid reason for not being fully immunized, which is limited to certain specific medical reasons or other valid reasons protected by applicable human rights laws, you may request an exemption and / or adaptation measures regarding this vaccination requirement.

Roche is an Equal Opportunity Employer.