Job Description

About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

Position Description

As a Patient Information Clerk, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner. Here’s What You’ll Get To Do

• Greet patients and families, and assist in meeting their needs when appropriate
• Schedule and coordinate appointments and meetings
• Organize and maintain patient charts, as well as electronic and paper information filing systems
• Maintain electronic calendar/schedules
• Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority
• Prepare requisitions
• Provide clerical support to all health care staff
• Perform other duties as assigned

Here’s What You’ll Need

• Diploma from a recognized Medical Administration program
• Medical Terminology certificate
• Previous clerical experience in a hospital/medical environment
• Experience with patient registration systems is required (KidCare/KidCom and Schedulebook is an asset)
• Basic proficiency with computers (i.e. word processing)
• Strong communication, interpersonal and organization skills
• Demonstrated problem solving abilities
• Ability to be self-directed, to be flexible and to take initiative
• Attention to detail and efficient time management
• Strong customer service orientation
• KidCom training and patient registration experience are assets

Employment Type: Casual

Our Commitment to Diversity

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team. When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially. Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation. FOR EXTERNAL APPLICANTS ONLY: As a health care institution, our highest priority is the safety of patients, families and staff. As a result, we are adopting all prevention measures to ensure the safety of our patients, families and our staff. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded. How to Apply Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.