Job Description

At Body Science, we are proud to operate a fun, modern rehabilitation clinic. We are a multidisciplinary clinic with physiotherapists, chiropractors, massage therapists and psychotherapists who LOVE what we do.

We are looking for a full time 'Patient Experience Coordinator' with

medical office experience

and positive energy, someone who is detailed-oriented and can bring excitement to their role at our clinic space. We believe that the front desk staff is really the engine of the clinic, and is just as important as the therapists!

Duties would include, but not limited to:

Greeting patients and creating a positive, engaging atmosphere Booking Initial assessments and follow-up visits via telephone and email A competent knowledge of the services that are provided in the clinic and the ability to explain them to potential patients Submitting direct billing using Telus, Sunlife, Provider Connect, Blue Cross & Claimsxchange Accepting multiple methods of payment via the POS merchant terminal Setting up general information in patient Motor Vehicle Accident plans on HCAI. Re-booking and scheduling appointments Keeping detailed reports of key performance indicators (metrics, statistics) using Excel spreadsheets. Maintaining the cleanliness of the clinic

Experience with 'Jane' software would be an asset

This position will be 5-6 hours on weekdays & 8:30am-3:30pm on Saturday.

The position will start with approximately 4 hours per day shadowing our current Patient Experience Coordinator for orientation, transitioning to full shifts within the following 1-2 weeks.

Please send us a cover letter and a resume. Also, CALL the clinic and ask to speak with Jean or Azra at (905) 997-2639 to discuss your suitability & complete your application!

Thank you for your time.

Have a great day!

Jean, Patient Experience Manager

Job Type: Full-time

Pay: $18.00-$19.00 per hour

Expected hours: 30 per week

Benefits:

Extended health care On-site parking
Work Location: In person

Application deadline: 2025-09-22
Expected start date: 2025-10-01