Job Description

Apply by emailing with your resume or through the job post. If applying through email, please title the email "Patient Engagement & Sales Representative".

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What You'll Do

Primary role:

Engage with prospective patients

who have booked a free 15-minute consultation or abandoned checkout, answering questions and guiding them toward conversion.

Follow up with patients

via phone, text, or email to support onboarding and ensure they feel confident moving forward with our services.
Secondary role:

Manage reviews and feedback

, encouraging happy patients to leave reviews and responding to concerns with empathy and professionalism.

Track patient satisfaction and engagement metrics

, identifying opportunities for improved support and communication.

Collaborate with our clinical and operations teams

to ensure seamless hand-offs and a consistent experience across all patient interactions.
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What We're Looking For

1-3 years of experience in sales, customer support, patient engagement, and/or healthcare admin (startups or virtual care a plus). Empathetic and confident communicator, especially over the phone and in writing. Comfortable with sales, you're persuading, not pressuring. Highly organized, self-motivated, and able to manage follow-ups independently. Passionate about women's health and excited to work in a mission-driven startup environment.
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Bonus If You Have

Experience in digital health, concierge medicine, or wellness Familiarity with CRM tools or patient management platforms Comfort using metrics (conversion rates, NPS, etc.) to guide your work
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Job Details

Location:

Remote (Canada required). Our clinical and ops teams are primarily Ontario-based, and time zone alignment is helpful.

Time:

This is a full-time 40-hour/week role with need for availabilities some weekends.

Compensation:

Combination of base and bonus salary. Starting at $20-30 per hour with bonus. We believe in attracting A+ talent and compensating accordingly.
Apply by emailing with your resume or through the job post. If applying through email, please title the email "Patient Engagement & Sales Representative".

Job Type: Full-time

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

Experience:

Sales: 1 year (preferred)
Work Location: Remote