Job Description

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we\xe2\x80\x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we\xe2\x80\x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it\xe2\x80\x99s a great place to work. We\xe2\x80\x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Position Summary:

Reporting to the Program Manager, the Patient Care Specialist is responsible for undertaking the management of specific projects or cases assigned to him/her with regards to reimbursement, within the Specialty Services department. The Patient Care Specialist is responsible for overall management of their patient cases.

Primary Responsibilities:

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
• Coordinate cases with insurance companies, physician\xe2\x80\x99 offices and healthcare professionals in order to maximize reimbursement solutions
• Coordinate documents, submissions and all related paperwork to insurance companies,
• public/federal funding programs
• Implement Financial Means Test as required in an effort to maximize patient\xe2\x80\x99s prescription drug coverage
• Coordinate pharmacy processes required once funding has been obtained
• Acquire in depth knowledge of public / private and federal funding mechanisms
• The Patient Care Specialist will also be assigned other duties and tasks as required from time to time

Behavioral Competencies:

• High emotional intelligence and empathy; the ability to connect with people
• Exhibits grit to troubleshoot situations (strength of character)
• Excellent communication skills
• Listening with empathy, understanding and compassion
• Ability to identify and gather cues through motivational interviewing techniques and earned knowledge, to anticipate patients\xe2\x80\x99 needs
• Ability to ease patients\xe2\x80\x99 anxiety, provide motivation and reassurance to help a patient overcome challenges
• Ability to engage and empower patients through conversation that feels genuine and friendly
• Ability to create and maintain trust in working relationships
• Ability to be an effective communicator through varied communication channels (phone, email etc.)
• Solutions-oriented personality
• Team player
• Ability to face challenges and drive for results
• Ability to empower patients in their journey yet abstaining from providing medical advice

Additional Qualifications:

• Post-secondary education or equivalent in a related discipline
• Minimum of 2 years\xe2\x80\x99 experience in customer service, in an office setting
• Strong proficiency in Microsoft applications (Outlook, Word, Excel)
• Professional / courteous / efficient telephone manner
• Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
• Candidate must have strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Attention to detail
• Experience in the healthcare, pharmaceutical or insurance industry is an asset

At Shoppers Specialty Health Network, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Why work at Specialty Health Network?

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada \xe2\x80\x93 making your career opportunities within our larger organization - endless!

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You\xe2\x80\x99ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart