Job Description

Company Overview

ZYUS (TSXV: ZYUS) is a life sciences company focused on the development and commercialization of novel cannabinoid-based pharmaceutical drug candidates for pain management. Through rigorous scientific exploration and clinical research, ZYUS aims to secure intellectual property protection, safeguarding its innovative therapies and bolstering shareholder value. ZYUS' unwavering commitment extends to obtaining regulatory approval of non-opioid-based pharmaceutical solutions, in pursuit of transformational impact on patients' lives.

Role Overview

The Patient Care Representative provides frontline support to patients by handling inquiries, processing orders, and maintaining accurate records. This role ensures positive patient experience by delivering empathetic and professional service while supporting administrative tasks and team operations.

Responsibilities

The following is a general description of duties that are performed regularly in this role. Please note, the duties and responsibilities set out below are not intended to be exhaustive and employees may be requested to perform tasks in addition to the duties specified below to assist with additional Company-related activities as required.

Exceptional Service

: Provide excellent service by demonstrating empathy, actively listening, and addressing patient questions and concerns with professionalism.

Patient Support

: Assist patients via phone and email, providing accurate information on products, services, registration, and account updates.

Order Processing & Tracking

: Manage patient orders, track shipments, and proactively update patients on their order status.

Data Entry & Compliance

: Accurately process patient information, maintain electronic records, and ensure adherence to regulatory requirements and standard operating procedures.

Team Collaboration

: Work closely with internal teams to enhance workflow efficiency and service quality.

Qualifications:

High school diploma or equivalent required. 2+ years of experience in a patient support or customer service role. Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams) is required. Experience with regulatory compliance is an asset.
If you are passionate about improving patient care through innovative cannabinoid therapies, we invite you to apply and join us in making a transformational impact on patients' lives!

Job Types: Full-time, Permanent

Pay: $19.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Extended health care On-site gym On-site parking RRSP match
Work Location: In person