Job Description

Job Title:

Patient Care Coordinator

Location:

Body First Wellness Centre - Scarborough & North York (Sheppard Avenue East)

Job Type:

Full-time

Expected Hours:

35-40 hours per week

Starting Pay:

From $18.50 per hour ($20 an hour after probation)

Overview

Body First Wellness Centre is a multidisciplinary clinic dedicated to promoting health and wellness through personalized rehabilitative and fitness services. With two locations in Scarborough and North York, we are currently seeking a motivated, compassionate, and detail-oriented

Patient Care Coordinator

to join our growing team.

In this vital role, you will work collaboratively with frontdesk , healthcare practitioners, and management to ensure seamless clinic operations and a positive patient experience. Responsibilities include managing appointment bookings, handling billing and insurance claims, and maintaining a clean and welcoming clinic environment.

If you are passionate about patient care and thrive in a fast-paced, team-focused setting, we'd love to hear from you.

Key Responsibilities

Clinic & Client Administration

Maintain and organize patient records with a high level of accuracy and confidentiality Regularly update and review client files Ensure timely completion of electronic intake and consent forms (JaneApp)

Customer Service

Greet and assist clients with a warm, professional attitude Book and rebook appointments in alignment with patient treatment plans Handle inbound and outbound calls to manage inquiries, appointments, and follow-ups Promote clinic services and encourage positive online reviews to support reputation management

Scheduling & Administrative Support

Efficiently schedule appointments and update patient records Ensure daily documentation is completed accurately for both new and returning clients Support clinic operations by preparing treatment rooms and maintaining supplies Open and close the clinic (availability required for both opening and closing shifts)

Billing & Insurance

Process insurance claims and verify client coverage Address and resolve billing inquiries professionally Generate and reconcile daily financial reports Ensure all transactions are processed and closed in the system at the end of each shift

Clinic Maintenance

Maintain cleanliness and organization in reception, treatment rooms, and shared spaces Wash, fold, and stock towels and linens as needed for practitioners Coordinate with the team to ensure smooth daily operations

Marketing Support

Assist with in-clinic promotions and marketing initiatives Encourage patients to leave feedback and reviews online

Hours & Compensation

Training Hours:

15-20 hours/week for the first two weeks

Post-Training:

Up to 35-40 hours/week based on clinic needs

Training Pay:

$18.50/hour

Post-Probation Pay:

$20.00/hour (after 3-month probationary period)

Eligibility for Extended Health Care (EHC) benefits

after 3 months

Potential for a pay increase

following the probationary period

Requirements

Weekend availability is

required

Must be able to arrive

1 hour before opening

or stay until

clinic closing

(as scheduled) Only qualified candidates will be contacted for interviews

Qualifications

Education:

Secondary School Diploma (preferred)

Experience:

1 year of experience as a Medical Administrative Assistant (preferred) Customer Service Skills Experience with JaneApp is an asset Strong organizational and communication skills Friendly, empathetic, and able to multitask in a busy environment

Additional Information

Benefits:

On-site parking Supportive team environment

Flexible Language Requirement:

French not required

Schedule:

Day shifts Evening shifts Monday to Friday Weekends availability is a must.

To Apply:

Please send your resume to

Marchell@bodyfirstwc.com

We look forward to hearing from you!

Job Type: Full-time

Pay: $18.50-$20.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Extended health care On-site parking
Schedule:

Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Work Location: In person