Job Description

We are a fun, passionate, and growing health care and sports injury practice looking for the perfect Patient Care Coordinator!

E3 Chiropractic + Wellness is a non-traditional chiropractic and sports injury clinic focused on helping active adults and athletes getting back to doing what they love, long term!

This position is one of the most important in our practice. Unlike most medical offices, we take a lot of time to nurture and educate prospective patients/clients who inquire about our services. Many of our patients/leads have been let down by other healthcare providers, which has left them very skeptical when reaching out to us.

You are the first point of contact with this person, and you will need to make them feel comfortable and excited that they are reaching out. You will need to ask the right questions, gather information, and communicate clearly with them.

So here are a few details about the job:

This position has much growth potential, and hours may increase as our clinic grows......

We need someone who has A+ skills in admin, customer service, is tech savvy, AND is comfortable on the telephone.

This person should be very detail-oriented and great with follow-through.

This person will confirm insurance benefits, enter payments into the EHR system, and manage other administrative tasks.

A lot of what we need this person to do will involve interacting with our patients, working on projects for the clinic, and helping in our both the administrative and billing departments.

KEY RESPONSIBILITIES INCLUDE:

Successfully communicate the value of our services (in person, over the phone, and over email/DMs) and be able to explain how what we do is worth the price we are asking Successfully handle objections to price and scheduling. Comfortably hold a lengthy conversation (15-25 min) with new and prospective clients on the phone or in person - ensuring that clients are committed and "bought-in" to our services before they arrive. Provide an exceptional waiting room environment and world-class experience - one where clients will look forward to coming back and feel compelled to tell their friends. Ensure that clients who call to request appointments are placed on the schedule, with a clear understanding of the true time, cost, and personal commitment involved before they arrive. Ensure that people show up excited for their appointments or sessions - this includes organizing and composing videos and mailers for new, prospective clients. Communicate with clients before, during, and after their sessions to ensure full satisfaction is being achieved. Develop and foster deep relationships with clients - one that compels steady word-of-mouth referrals and 5-star google reviews Ensure that all appointments are checked in, accounted for, and reconciled promptly and accurately. Take payments, provide accurate receipts and superbills, and keep prompt and accurate records. Assist in developing and implementing a comprehensive marketing strategy.

WHAT WE ARE LOOKING FOR!

You enjoy being around people, and can hold meaningful conversations with folks you may not know for longer than 20 min You're thoughtful and thorough - and can answer people's questions in a way that increases the likelihood of them becoming a patient You are alert and aware, excelling at recalling names, faces, and personal details, which ensures our clients always feel welcomed and remembered. You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management. You follow through on commitments. You live up to verbal and written agreements without constant reminders. You have the ability to quickly and proficiently understand and absorb new information. You're proactive and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative. You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance. Someone who can work a flexible work schedule.
E3 offers a competitive wage, a fast-paced work environment, and a commitment to continued innovation and excellence. If you are interested in this position, please forward your resume and cover letter to drgryba@e3chiropractic.com

Job Type: Full-time

Pay: $16.00-$18.00 per hour

Expected hours: 40 per week

Benefits:

Dental care On-site parking Paid time off
Work Location: In person