Job Description

A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 17 clinic locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray.

Insight is currently seeking

Patient Care Coordinators

to join our dynamic and expanding team. This is a remote position on a 1-year temporary contract, with the possibility of extension. The regular shift is from 10:30 a.m. to 7:00 p.m., Monday to Friday. Employees will be required to work at least two Saturdays per month, with a day off provided midweek when a Saturday shift is scheduled. Shifts may also include Sundays and statutory holidays as required.

We connect in a meaningful way with:

Our Patients- being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.

Our Physicians- by building a relationship and working together to come up with a timely and accurate diagnosis.

Our Employees- by creating an approachable environment that encourages professional development and growth.

Insight offers:

Paid Vacation and Flex Days RRSP Matching Educational Allowance Employer Paid Benefits Healthcare Spending Account

Duties and Responsibilities:

Answer incoming calls from various queues to book medical imaging appointments. Liaison with the Medical Receptionist(s), Patient Care Manager, Clinic Supervisors, Coordinators as required to ensure timely Patient Care. Provide valuable feedback in the Development and implementation of protocols as directed by the Patient Care Manager and other administrative staff within the Organization. Check incoming Faxes and contact Physicians and Patients for Medical Imaging appointments. Call out to patients as directed by the Patient Care Manager to rebook, confirm or fill appointments as required. Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position.

Skills:

Proficiency with medical scheduling systems and customized computer software Working knowledge of medical office routines, imaging protocols, and workflows Strong computer literacy, including data entry and electronic fax handling Task prioritization and time management skills in a remote setting

Qualifications:

High School Diploma (required) Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1 year of relevant experience (equivalencies may be considered) Previous experience in a high-volume contact center (required) Strong verbal communication and customer interaction skills Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.

We thank all applicants for their interest. Only those selected for an interview will be contacted.