Job Description

At

KWIC Physiotherapy

, our mission is

KWIC Relief. Stronger You. We are a leading physiotherapy and Wellness clinic serving the Kitchener-Waterloo community with a multidisciplinary team that includes physiotherapists, massage therapists, and more.

We are seeking a

dedicated and organized Patient Care Coordinator

to join our team. The ideal candidate will have strong communication skills, attention to detail, and a passion for helping patients feel supported throughout their care journey. This role goes beyond the front desk--you will be the

primary contact for patients

, ensuring they receive the highest level of service and are encouraged to stay consistent with their treatment plans.

Overview

As a Patient Care Coordinator, you will play a

key role in patient experience and clinic success

. You will not only manage scheduling and administrative tasks, but also

retain patients, reduce cancellations, and promote treatment compliance

by communicating the value of ongoing care.

Responsibilities

Serve as the first point of contact for patients--answering calls, emails, and in-person inquiries. Schedule, confirm, and re-book appointments to optimize provider schedules and reduce no-shows. Follow up with patients to encourage treatment plan compliance and retention. Educate patients about treatment options, follow-up care, and the importance of completing care plans. Maintain accurate patient records in the EMR system (Walnut/Jane), ensuring compliance with privacy regulations. Coordinate with healthcare providers to ensure seamless communication regarding patient care. Manage patient flow in the clinic to support timely, efficient service. Handle administrative tasks including filing, data entry, and insurance verification as needed.

Qualifications

Previous experience in a medical, physiotherapy, or dental office is preferred. Familiarity with

medical terminology

and healthcare procedures. Proficiency in EMR systems (Walnut, Jane, or similar) is an asset. Exceptional communication and interpersonal skills--confident, clear, and empathetic. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced, patient-focused environment. A friendly, professional demeanor with a

patient-first mindset

.

Compensation

$20-$25/hr

, based on experience.

Performance incentives

tied to patient retention and re-booking success.

Why Join KWIC Physiotherapy?

Collaborative and supportive team environment. Opportunity to be at the center of

patient care and clinic growth

. Modern, well-equipped clinic with strong referral networks. Career development opportunities across our expanding group of clinics in Ontario.

How to Apply

If you're a people-person who thrives on helping others and wants to play a key role in delivering exceptional healthcare, we'd love to hear from you!

Apply today with your resume:

info@kwicphysiotherapy.com

Learn more about us: www.kwicphysiotherapy.com

KWIC Physiotherapy - KWIC Relief. Stronger You.

Job Types: Fixed term contract, Casual, Seasonal
Contract length: 6 months

Pay: $20.00-$39.57 per hour

Expected hours: 8 - 18 per week

Benefits:

Flexible schedule
Work Location: In person