Job Description

Sleep Management Group is a part of the Resolve Sleep Health network!

Resolve Sleep Health is Canada's largest independent provider of sleep health services through our 80 clinics coast to coast. Through technology, compassionate care, and personalized treatment plans, Resolve Sleep Health helps individuals regain control of their sleep and overall health. With a mission to improve the quality of life for those affected by sleep disorders, Resolve Sleep Health is committed to innovative solutions, patient-centered care, and enhancing sleep health awareness.

For more information, please visit us at: https://www.resolvesleep.com

We are currently seeking a full-time Patient Care Coordinator to join our team in Kitchener, ON.

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

Key Accountabilities:

General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc. Guiding patient through initial sleep study trial including preparing trial equipment, educating patients on proper use of equipment, submitting reports to physician's office, and following up with physicians. Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables. Perform data entry tasks. Answer patient calls, emails, and questions, including insurance submissions. Confidentially manage patient accounts. Schedule patient visits and answer pre-visit questions, including billing questions. Discuss cost of service, insurance coverage, and payment options with the patient. Work as a team player to ensure each patient receives the best service possible. Maintain exam rooms for necessary supplies and materials. Ensure cleanliness. Schedule patient appointments and procedures according to established protocol. Greet patients and screen them for appropriate information. Inventory management (placing and receiving orders from vendors) Maintain/review patient records, charts, and other pertinent information. Respond to/refer incoming patient phone calls. Perform other related duties as assigned.

Qualifications:

Post-secondary program in administration and/or have at least 1 year experience in a similar role Exemplary customer service skillset Quick learner with the ability to multitask, prioritize, and work under pressure, both independently and as a team member Strong interpersonal and organizational skills, with excellent verbal and written communication High accuracy and attention to detail Exceptional computer & data entry skills Additional languages are an asset
Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Work Location: In person