Job Description

About us:
Granville Station Dental has been serving Vancouver and the surrounding communities for many years. We are conveniently located in Granville Skytrain Station (right across from the Tim Hortons) in the heart of downtown Vancouver.
Our practice offers a complete range of dental services ranging from general dentistry, cosmetic dentistry to orthodontics, hygiene, and prevention. Our team of dentists are highly regarded in their field and provide unparalleled dental care in a safe and soothing environment.
We are seeking a dedicated Patient Care Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and ensuring a smooth patient experience.
The wage range is starting from $25 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.
Schedule:
Tuesday, Wednesday, Friday and Saturday from 9am to 5pm
Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members -- helping you grow your future while you build your career with us

• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 3 years of Dental Administrator experience
• Strong Administrative skills with attention to detail
• Experience with Tracker Dental software is a plus

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

Skills Required