Patient Care Coordinator Downtown Dental Of Hamilton
Hamilton, ON, Canada
Job Description
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About us: Our general dentists and staff are dedicated to serving the downtown Hamilton community. It is our goal at Downtown Dental of Hamilton, to provide exceptional dentistry and customer service to all our patients always. We are located in the heart of Downtown Hamilton and have been proudly serving this community for over 30 years! Our dental professionals provide a wide variety of dental servicesincluding Oral Surgery, Invisalign\xc2\xae, Cosmetic Services, Implants and Family Services. We pride ourselves on providing quality dental care and 4.7 stars on Google reviews is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology. Our modern and bright dental practice is located at 105 Main St East in Hamilton, ON. https://www.downtowndentalofhamilton.com/site/home Schedule: Part-Time Tuesdays, Wednesdays, and Thursdays - 7:45 am to 5:15 pm Benefits of Joining Our Team:
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
- The Patient Care Coordinator\xe2\x80\x99s primary responsibility is to facilitate the patient\xe2\x80\x99s office experience in being seamlessly and ensure the patient leaves well-informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements, and coordination of appointments.
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills
- 1+ year(s) of administrative experience in a dental office setting
- A pleasant and compassionate personality with the ability to make patients feel comfortable
- Exceptional organizational skills and attention to detail
- Sound knowledge of dental terminology
- Ability to communicate with others in a professional manner
- Excellent customer service skills
- Demonstrate ability to perform basic arithmetic to understand general ledger and insurance benefits
- Ability to remain calm under pressure
- Proficient in dental practice management software - Dentrix experience preferred
- Proficient in Microsoft Office Suite
- Ability to work independently and as a team
- Day shift
- Monday to Friday
- No weekends
- Hamilton, ON L8N 1G6: reliably commute or plan to relocate before starting work (required)
- Dental office: 1 year (required)
- Administrative: 1 year (required)
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Job Detail
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Job IdJD2155773
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHamilton, ON, Canada
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EducationNot mentioned