Job Description

Description:Location: Head Office, Canadian Dental ServicesPosition Type: Full-TimePosition Hours: Tuesday to Friday from 10:30am to 7:00 pm, Saturday from 8:30 am to 3:00 pmAbout UsAt Canadian Dental Services (CDS), we are a national dental services organization committed to exceptional patient care. We acquire, support, and partner with leading dentists across Canada, enhancing practice performance through innovative management systems and programs. Our focus is on enabling dentists to provide the best patient care possible, backed by our support. We value diversity, innovative thinking, and a culture of accountability and performance, offering rewarding career opportunities with comprehensive training and leadership development.Job OverviewWe are seeking a Patient Care Coordinator who is dedicated, empathetic, and passionate about patient well-being. This role is pivotal in supporting our clinics and patients from our head office. You will manage treatment coordination, ensure seamless scheduling, and foster a positive patient experience, while working independently within a team environment that values dependability and accountability.Key ResponsibilitiesPatient Relations & Support:\xc2\xb7 Get to know your patient to understand their needs and preferences.\xc2\xb7 Assist patients in booking, rescheduling, or canceling appointments, ensuring schedules are optimized.\xc2\xb7 Track and follow up on incomplete treatment plans, sending timely follow-up communications.\xc2\xb7 Lead educational conversations about treatment options, providing patients with the necessary support and information.\xc2\xb7 Maintain patient confidentiality and respect their privacy at all times.Treatment Coordination:\xc2\xb7 Coordinate treatment plans and ensure patients are informed about their options and next steps.\xc2\xb7 Work closely with clinic staff to facilitate smooth transitions and updates to patient treatment schedules.\xc2\xb7 Communicate with patients regarding treatment timelines, follow-up appointments, and any required pre-treatment preparations.\xc2\xb7 Initiative and Independence:\xc2\xb7 Take initiative in addressing patient and clinic needs without needing close supervision.\xc2\xb7 Work independently within a team framework, demonstrating reliability and accountability.\xc2\xb7 Contribute proactively to team goals and collaborate effectively with colleagues to ensure a cohesive working environment.Skills and Qualifications:Experience:\xc2\xb7 Minimum of 1 year in a customer service role.\xc2\xb7 Knowledge of dental procedures and insurance is required.\xc2\xb7 Sales experience is an asset.Skills:\xc2\xb7 Excellent organizational skills with attention to detail and follow-through.\xc2\xb7 Strong communication skills with the ability to convey information clearly and confidently.\xc2\xb7 Professional demeanor with a positive attitude and enthusiasm for patient care.\xc2\xb7 Ability to handle a fast-paced environment and think on your feet.\xc2\xb7 Self-motivated with the ability to work independently while also being a dependable team player.\xc2\xb7 Working Conditions:\xc2\xb7 Office environment equipped with a computer, phone, fax, email, and visual tools such as models, PowerPoint presentations, and patient treatment photos.At CDS, we are dedicated to providing exceptional patient care. As a Patient Care Coordinator, you will:\xc2\xb7 Embrace Responsibility: Strive for excellence in all interactions and meet or exceed expectations in patient care and scheduling.\xc2\xb7 Communicate Effectively: Maintain clear, respectful, and timely communication with patients and clinic staff, ensuring a smooth and supportive experience.\xc2\xb7 Support Patient Well-being: Foster a safe and effective environment for patients, providing them with the information and support they need to make informed decisions about their treatment.\xc2\xb7 Collaborate Efficiently: Work seamlessly with clinic teams to ensure effective treatment coordination and patient satisfaction.\xc2\xb7 Take Initiative: Address patient and clinic needs proactively, demonstrating independence while being dependable and accountable to the team.\xc2\xb7 Continuously Improve: Stay open to learning and adapting, sharing knowledge and best practices to contribute to a culture of continuous improvement.Why Join Us?Join a fast-growing company with diverse and innovative career opportunities.Benefit from comprehensive training and development programs.Enjoy a unique mix of benefits and rewards.Be part of a passionate and collaborative team dedicated to improving dental care across Canada.If you are enthusiastic about enhancing patient experiences, take initiative, and thrive in a dynamic environment, we\'d love to meet you!Apply Now!Enter your email address to begin your application for this job.

Canadian Dental Services