Job Description

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The Garry Hurvitz Brain Sciences Centre ("GHBSC") will be a first of its kind in Canada, unifying the treatments for brain illness in a state of the art collaborative space. Commencing operations in early 2025, the Yuval and Lori Barzakay Brain Health Clinic, located within the GHBSC, is looking for a number of dynamic, self-motivated, dedicated individuals to join our team as Patient Administrative Associates to support multiple clinical teams and associated activities.

Summary of Duties:

+ Provides support to multiple medical and clinical teams to ensure the smooth flow of outpatient clinics by co-ordination of patient flow and patient activities.
+ Completes referral intake and follows up with referral sources and/or others to obtain missing patient information within the defined timelines.
+ Schedules patients for a variety of medical appointments, procedures and diagnostic tests for the interdisciplinary team, notifying patient of cancelled clinics and providing alternative appointments.
+ Receives and registers a high volume of patients in a fast paced multi-clinic area spanning two floors.
+ Obtains primary patient demographics, OHN or third party billing information from patients as required.
+ Responds to enquiries, telephone calls, and voicemail messages in a timely manner.
+ Follows up to expedite request for verbal or stat result requests.
+ Filing/sorting/faxing of reports as required.
+ Completes data entry in relevant information systems as required.
+ Maintains accurate patient records.
+ Other duties as required.

Qualifications/Skills:

+ Provides support to multiple medical and clinical teams to ensure the smooth flow of outpatient clinics by co-ordination of patient flow and patient activities.
+ Completes referral intake and follows up with referral sources and/or others to obtain missing patient information within the defined timelines.
+ Schedules patients for a variety of medical appointments, procedures and diagnostic tests for the interdisciplinary team, notifying patient of cancelled clinics and providing alternative appointments.
+ Receives and registers a high volume of patients in a fast paced multi-clinic area spanning two floors.
+ Obtains primary patient demographics, OHN or third party billing information from patients as required.
+ Responds to enquiries, telephone calls, and voicemail messages in a timely manner.
+ Follows up to expedite request for verbal or stat result requests.
+ Filing/sorting/faxing of reports as required.
+ Completes data entry in relevant information systems as required.
+ Maintains accurate patient records.
+ Other duties as required.
+ Requires successful completion of a one (1) year Medical Secretarial program/diploma at the community college level and medical terminology course
+ Minimum of two (2) years related practical experience or the equivalent combination of education and experience
+ Prior experience as a Medical Secretary in a fast paced outpatient clinic setting with patients with a neurological disease preferred.
+ Working knowledge of Organisational Information Systems such as Accuro, SunnyCare, QuadraMed are required
+ Experience in booking necessary diagnostic tests/procedures
+ Typing 40 net w.p.m. with maximum 5% error rate for data entry
+ Demonstrated understanding of general medical and diagnostic imaging terminology an asset
+ Demonstrated effective organizational and time management skills
+ Demonstrated critical thinking and problem solving skills
+ Demonstrated excellent interpersonal, verbal and written communication skills
+ Strong organizational skills in order to meet deadlines
+ Ability to work efficiently, independently and collaboratively in a fast paced, flexible team environment
+ Ability to adapt to change and implement plans and processes to meet the evolving needs of the patients and clinic
+ Demonstrated satisfactory performance and attendance required