Job Description

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

Patient Access Associate Level 1 is a member of the Patient Access team. Using guiding principles Patient Access Associate Level 1 will either admit or register patients across the organization in a timely and efficient manner, keeping in mind the principle of patient focused care.

Primary Responsibilities

Patient Access Associate Level 1 will be first contact for patients and will provide customer services for internal and external customers. The Patient Access Associate Level 1 works with the support of and in collaboration with all care providers.

Skills & Abilities

• Knowledge of outpatient clinics/procedures
• Demonstrates excellence in problem solving, critical thinking skills
• Demonstrates strong customer service skills
• Demonstrates analytical skills in relation to knowledge of hospital operations
• Effective time management and organizational skills with the ability to organize and prioritize as required
• Demonstrated ability to multi task
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills

Qualifications

• Proven proficiency in STAR & PHS systems
• Previous hospital or medical experience in a clerical role
• Grade 12 diploma
• Medical terminology

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital\'s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team. A recruitment representative may follow up with you for further information if necessary.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Southlake Regional Health Centre