Job Description

Position Title: Passport Worker

Program: Passport

Position Type: Relief

New Position

Reports to: Team Supervisor

Rate of Pay: $26.32-$27.78

Work Hours: Based on program needs

Work Schedule: Days, Afternoons, Evenings, and Weekends

About Mainstream Services

Mission

Through a person centred approach, we empower individuals to live lives of their choosing. To be independent in their way and housed safely and affordably.

Vision

We envision a future free from barriers, where all people are valued, connected and empowered to reach their full potential.

Values

Respect - We treat everyone with dignity and kindness, recognizing the inherent worth of people

Inclusion - We honour diversity and actively work to ensure everyone feels seen, heard and valued

Compassion - We meet each person with empathy, understanding that everyone's journey is unique

Empowerment - We support people to make informed choices, take charge of their own growth and persevere in the face of life's challenges

Job Summary

The direct support professional (DSP), under the direction of the team supervisor and manager, will primarily be responsible for facilitating independence and improving the quality of life for individuals with developmental, intellectual, and/or physical disabilities. On a day-to-day basis, our direct support professional staff provide person-centred support to inspire the people in our supports to lead independent, productive and fulfilling lives.

Passport Job Duties and Responsibilities

Providing education about the Passport Program; linking to services and supports. Working positively and proactively with clients and their families Communicating with supported individuals and their families to provide support in using Passport funds to meet the individual's goals Providing information, support and resources to enable the individual to actively participate in decision making and self-advocacy Providing transportation for clients, using either your personal or agency vehicle, and accompanying them to appointments, activities, shopping, and other essential destinations Facilitating participation in community, recreational, social, and employment activities Developing trusting and positive relationships with the person supported and their families Maintaining records of activities, progress, and expenses from outings Advocating for inclusion, accessibility, and self-advocacy

Role Expectations

Respect and adhere to Mainstream's policies surrounding confidentiality The DSP exercises autonomy in the planning and implementation of the daily activities and appointments for the people we support. When challenges develop, it is the responsibility of the DSP to reach out to Team supervisor or Team Manager for additional support as needed Be familiar with Mainstream policies and procedures, always conduct yourself in a manner consistent with Mainstream philosophies Be an active part of the team whose primary goal is that of promoting Mainstream philosophies in ways that positively impact people supported, fellow staff members and the community By manner of communication, show respect and consideration for fellow co-workers, a positive attitude and strong work ethic towards responsibilities Use effective time management strategies in completing tasks and planning daily activities Contribute to team meetings, projects, and initiatives Recognize that relationships developed with people supported are always subject to professional codes of conduct Communicate and collaborate professionally with others within the team, the organization, families and community partners Comply with health and safety policies, procedures, and safe work practices

Compliance Responsibility

Ensure regulations under Quality Assurance Measures (QAM) are being met as part of day-to-day operations Complete all required documentation mandated by MCCSS, Public Health, and Fire Department, and any other applicable services Be aware of and follow all Mainstream policies and procedures Report hazards, injuries,?and illnesses?promptly to?Team?Supervisor, Manager, and/or certified Joint Health and Safety representative Use all required?personal protective equipment, and protective devices Complete all Mandatory Health and Safety Training in a timely manner Comply and cooperate with the early and safe return to work program

Person-Centred Approach

The DSP will strive to establish and maintain productive and trusting relationships with all Mainstream staff and People Supported. Ongoing communication and collaboration are encouraged throughout the organization and such efforts will be supported.

The current arrangement of work processes, whereby the DSP has considerable time alone with people supported, requires that the DSP have ongoing strategic and operational discussions regarding a person supported progress and individualized process planning. During such meetings, general organizational updates and operational issues will be discussed. Respecting confidentiality requirements, the Manager will be consulted regarding serious occurrences, suspicions/accusations of abuse, person supported status checks, evaluations or suggested amendments to program policy.

Impact of Errors

The DSP will recognize that an error in judgment or protocol could potentially jeopardize Mainstream's credibility or reputation in the community.

Errors made in the provision of person support may prevent a person supported from meeting personal goals and objectives. Errors made in the proper supervision of people supported may cause damage to property, fires, psychological/physical injuries and death.

In the event of a conflict or crisis, the DSP will take steps in accordance with Non-Violent Crisis Intervention, escalating issues to a supervisor on call, as appropriate. Failure to follow the prescribed procedure for conflict intervention could potentially result in personal injury, emotional distress or abuse, including litigious actions by people supported, families or other employees.

Working Conditions

Intermittent sitting, walking, standing, bending, stooping, or carrying light objects Physical exertion climbing stairs or pushing a wheelchair Unaided lifting of objects up to 30 lbs., i.e. carrying groceries, use of lifts / slings, etc. Repetitive movements such as pulling, pushing, lifting or twisting May occasionally encounter unclean homes and bodies, bodily fluids, pets, dirt and insects A wide spectrum of human behaviours (yelling, swearing, physical interaction) will be experienced, witnessed and discussed. The DSP is expected to be non-judgmental, maintaining professionalism and decorum under any such circumstances

Qualifications

College Diploma (Social Service Worker Diploma, Developmental Services Worker Diploma, Educational Assistant Diploma, Community and Developmental Service Worker Diploma) or university degree (Bachelor of Applied Science in Community Social Services or related degree) Experience working with individuals with developmental disabilities or minimum one year working in a related field Must have a valid G Driver's License and access to a reliable vehicle with the expectation to transport people Must have auto insurance with $1,000,000 liability coverage and permission to carry non-paying passengers Must have a police clearance (with vulnerable sector screening) Must possess a valid First Aid/CPR certification that does not expire within the probationary period. If certification expires, the employee is responsible for all renewal costs Be able to lift up to 30 lbs. Unassisted Be available to work one weekend per pay period if required Training in Person Centred Thinking is an asset Training in Non-Violent Crisis Intervention is an asset Bi-lingual in both French and English is an asset

Additional Information

AI Use Disclosure (Ontario Employment Standards Act - ESA)

In accordance with Ontario's Employment Standards Act and related job posting requirements, this employer does not use artificial intelligence (AI) technology to screen, assess or select applicants at any stage of the recruitment or hiring process. All applications are reviewed by our hiring team.

Accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Mainstream is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity, and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for an interview, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially. We thank all respondents for their applications but only those selected for an interview will be contacted.

Job Type: Casual

Pay: $26.32-$27.78 per hour

Expected hours: No more than 35 per week

Benefits:

On-site parking
Ability to commute/relocate:

Thorold, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a College Diploma (Social Service Worker Diploma, Developmental Services Worker Diploma, Educational Assistant Diploma, Community and Developmental Service Worker Diploma) or university degree (Bachelor of Applied Science in Community Social Services or related degree) ? Access to a vehicle? Email Address?
Education:

DCS / DEC (required)
Experience:

working with individuals with developmental disabilities : 1 year (required)
Licence/Certification:

G Driver's License (required) CPR First Aid C AED (preferred) NVCI (preferred)
Work Location: In person

Application deadline: 2026-01-20