Job Description

Job Summary

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned.

Qualifications and Competencies

• Excellent communication skills (written/verbal) in English and French
• Willingness and flexibility to work evening hours on a part-time basis (~20 hrs/week)
• High School diploma or GED equivalent
• Must have at least 1 year of relevant work experience in a fast-paced environment
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software.

What we offer:

• Competitive pay
• Paid training
• Group benefits (Insurance, RRSP\xe2\x80\x99s, etc.)
• Paid parking
• Uniform

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (pre-COVID 2019: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA\xe2\x80\x99s CEIV Pharma and by the British MHRA. The world\'s leader in airport ground services and air cargo handling, with currently around 48,000 employees, was active at 287 airports in 45 countries on six continents as of 14 July 2022.

Qualifications

R\xc3\xa9sum\xc3\xa9 du travail

Fournir tous les services n\xc3\xa9cessaires et requis aux passagers/clients, conform\xc3\xa9ment au contrat conclu avec le client, notamment les r\xc3\xa9servations, l\'\xc3\xa9mission de billets, le traitement des bagages, l\'enregistrement au terminal/\xc3\xa0 la porte d\'embarquement, l\'exploitation des avions \xc3\xa0 r\xc3\xa9action, l\'accueil des passagers \xc3\xa0 l\'arriv\xc3\xa9e, le traitement des VIP, l\'assistance sp\xc3\xa9ciale aux passagers, le traitement des plaintes des clients et d\'autres t\xc3\xa2ches qui lui sont confi\xc3\xa9es.

Responsabilit\xc3\xa9s

• Inspecter et v\xc3\xa9rifier les documents des passagers
• D\xc3\xa9livrer les cartes d\'embarquement et reprogrammer les passagers affect\xc3\xa9s par des interruptions ou des annulations de vol.
• G\xc3\xa9rer le traitement des bagages des passagers, y compris la manutention et le calcul des frais, le cas \xc3\xa9ch\xc3\xa9ant.
• Aider les passagers, si n\xc3\xa9cessaire, pendant les proc\xc3\xa9dures d\'arriv\xc3\xa9e et d\'enregistrement, y compris pour les passagers ayant des besoins particuliers tels que les mineurs non accompagn\xc3\xa9s (UM), les passagers VIP et les passagers n\xc3\xa9cessitant une assistance en fauteuil roulant.
• Orienter les passagers vers les services de douane, d\'immigration et de quarantaine, selon les besoins.
• Faire des annonces publiques, le cas \xc3\xa9ch\xc3\xa9ant
• Aider les agents de service de piste \xc3\xa0 s\'assurer que les fauteuils roulants, les poussettes et les bagages enregistr\xc3\xa9s \xc3\xa0 la porte (ayant pass\xc3\xa9 le contr\xc3\xb4le de s\xc3\xa9curit\xc3\xa9) sont disponibles pour \xc3\xaatre charg\xc3\xa9s au d\xc3\xa9part et remis aux passagers \xc3\xa0 l\'arriv\xc3\xa9e.
• Respecter toutes les exigences de s\xc3\xa9curit\xc3\xa9 f\xc3\xa9d\xc3\xa9rales, nationales, municipales, des autorit\xc3\xa9s a\xc3\xa9roportuaires et des transporteurs, ainsi que les proc\xc3\xa9dures op\xc3\xa9rationnelles standard et les politiques de Swissport.
• Utiliser l\'\xc3\xa9quipement, notamment le jet way, les claviers d\'ordinateur et les logiciels de r\xc3\xa9servation et de billetterie propres \xc3\xa0 chaque transporteur.
• Produire tous les documents n\xc3\xa9cessaires li\xc3\xa9s au travail
• Autres t\xc3\xa2ches selon les besoins.

Qualifications et comp\xc3\xa9tences

• Excellentes aptitudes \xc3\xa0 la communication (\xc3\xa9crite/verbale) en anglais,
• Dipl\xc3\xb4me d\'\xc3\xa9tudes secondaires ou \xc3\xa9quivalent GED,
• Doit avoir au moins 1 an d\'exp\xc3\xa9rience professionnelle pertinente dans un environnement au rythme rapide,
• Engagement envers l\'am\xc3\xa9lioration continue,
• Motivation personnelle et capacit\xc3\xa9 \xc3\xa0 travailler de mani\xc3\xa8re ind\xc3\xa9pendante,
• Souci du d\xc3\xa9tail et notions de calcul,
• Capacit\xc3\xa9 \xc3\xa0 suivre les processus et les proc\xc3\xa9dures et \xc3\xa0 appliquer une approche flexible lorsque cela est n\xc3\xa9cessaire,
• Doit \xc3\xaatre capable de taper \xc3\xa0 la machine et d\'apprendre le logiciel de r\xc3\xa9servation et de billetterie propre aux compagnies a\xc3\xa9riennes.

Exigences

• Avoir au moins 18 ans.
• Avoir la citoyennet\xc3\xa9 canadienne ou le statut de r\xc3\xa9sident permanent.
• \xc3\x8atre flexible pour travailler sur diff\xc3\xa9rents quarts de travail (jours, soirs, nuits, fins de semaine, jours f\xc3\xa9ri\xc3\xa9s).
• Bilingue en fran\xc3\xa7ais et en anglais, parl\xc3\xa9 et \xc3\xa9crit.
• \xc3\x8atre pr\xc3\xaat \xc3\xa0 travailler par mauvais temps.

Ce que nous offrons :

• Un salaire comp\xc3\xa9titif
• Une formation pay\xc3\xa9e
• Avantages sociaux collectifs (assurance, REER, etc.)
• Stationnement payant
• Uniforme

D\xc3\xa9claration d\'\xc3\xa9galit\xc3\xa9 en mati\xc3\xa8re d\'emploi
Swissport, en tant qu\'employeur offrant l\'\xc3\xa9galit\xc3\xa9 des chances, fonde ses d\xc3\xa9cisions d\'embauche sur les besoins de l\'entreprise et sur les candidats les plus qualifi\xc3\xa9s disponibles, et ne pratique aucune discrimination dans ses d\xc3\xa9cisions d\'embauche sur la base de toute cat\xc3\xa9gorie prot\xc3\xa9g\xc3\xa9e. Les candidats qui se voient offrir un emploi peuvent faire l\'objet d\'une v\xc3\xa9rification du casier judiciaire et d\'autres v\xc3\xa9rifications des ant\xc3\xa9c\xc3\xa9dents, comme le permet ou l\'exige la politique de l\'entreprise ou la loi applicable.

About us

In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (pre-COVID 2019: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA\xe2\x80\x99s CEIV Pharma and by the British MHRA. The world\'s leader in airport ground services and air cargo handling, with currently around 48,000 employees, was active at 287 airports in 45 countries on six continents as of 14 July 2022.

Swissport