As Passenger Services Agent, you are the first contact with our customers. You will, among other things, issue tickets, prepare boarding passes, check luggage and work at boarding gates. You will provide customer services related to various enquiries regarding rates, look for lost luggage, help passengers requiring assistance, order meals and all other requests in order to ensure that our customers have the most enjoyable experience possible.
REQUIREMENTS
Level of education
: High school
Diploma
: DES
Status
: Completed
Work experience (years)
: 0-2 years
Written French
: Intermediate
Spoken French
: Advanced
Written English
: Intermediate
Spoken English
: Advanced
REQUESTED SKILLS
DO YOU HAVE THE PROFILE?
Experience as a Passenger Services Agent, in customer services and ideally, in the field of aviation.
You are known for your punctuality and your ability to multitask.
You are motivated, enthusiastic and energetic and contribute positively to the team spirit.
You consistently offer distinctive customer services.
You have excellent communication skills both in French and English (oral and written). Knowledge of the Cree language is an asset.
Valid driver's licence.
You can use the computer tools put at your disposal efficiently.
BENEFITS
Social activities organized by the company
Medical and paramedical expenses coverage
Life insurance
Employee assistance program
Pension plan
Company supplied uniform
EQUAL OPPORTUNITY EMPLOYER
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
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