Passenger Movement Specialist
Toronto, ON, Canada
Job Description
Join us in making vacation dreams come true!
Are you searching for a fun, passionate, travel loving team? ?Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Passenger Movem ent Specialist to join us in making vacation dreams come true. The Passenger Movement Specialist is responsible for Sunwing Airlines customers in the decision-making process during day of Operations and documentation. They are responsible for Sunwing brand travel experience and overall delivery of the airlines schedule. They are accountable for proactively identifying customer impacts in the schedule and actively monitoring to minimize disruption to our customers. They provide live time management of passenger movement and direction to minimize customer disruptions during irregular operations.
The position reports to the Senior Director Commercial Ops Control and will be located in Toronto, ON. Apply now and have your career soar to new heights - under our wing!
Work Perks:
- Hybrid Work Opportunities
- Great travel perks!
- Goodlife Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Caf? with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives
- See for yourself! @sunwinglife
What You?ll Do:
- Monitor matters of customer service and passenger movement
- Monitor passenger communication and timely communication of sending flight alerts
- Monitor passenger welfare and provide live details to internal teams via delay notices
- Coordinate within the Operations team for irregular operational planning that impacts passenger movement and welfare
- Monitor passenger welfare, tarmac delays and passenger convenience
- Identify priority flights and plan accordingly based on specific requirements
- Manage special services and passenger special care
- Respond to questions/concerns regarding passenger care and treatment from stations and internal stakeholders
- Facilitate denied boarding process with airports on the passenger re-accommodation process by identifying affected flights and protection opportunities.
- Provide operations an overview of flight specific customer uniqueness (groups, priority passengers, VIP, wedding group etc.) in support of day of schedule
- Ensure irregular operations and customer information is communicated to key operational stakeholders (airports/call centres/passengers)
- Provide continuous feedback of processes to improve the effectiveness of the passenger movement function
- Provide shift coverage as required for the Operations Specialist and/or OCC Manager, to ensure staffing levels are met
What You?ll Need:
- A minimum of two years of work experience in an Airline Operations Centre or Airport will be an asset
- Experience in airports, operations or passenger related operations an asset
- Post-secondary education in Aviation Management or a related field, or an equivalent level of education and experience
- Customer service experience an asset
- Knowledge and experience with Operations Control Airline software is an asset
- Demonstrated ability to communicate clearly and professionally
- Demonstrated ability to multitask and solve complex operational and passenger service problems under pressure
- Demonstrated knowledge in the use of computer applications, such as MS Word, MS Excel, MS PowerPoint
- Committed to teamwork; understands the concept of working towards a common goal
- Demonstrated organizational, problem solving, planning, and administrative skills
- Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload
- Must be able to work shift work
About Us:
Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose ?passionate people making vacation dreams come true?.
Learn about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://rb.gy/havndq
We thank all who apply however only those who meet the qualifications will be contacted. At Sunwing, diversity is important to us, follow this link: https://rb.gy/uqytsl to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca
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Job Detail
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Job IdJD2170038
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned