Job Description

Overview:
Party Shop Associate l Burlington North | 3170

Life at OSL: We celebrate unique and energetic people that work together to deliver incredible results. We have a hunger to succeed and never miss an opportunity to recognize and celebrate each other's milestones. We support those around us, and we’re always pushing each other to reach new heights. If you're interested in joining an award-winning team, and one of Canada's Top 50 Best Managed Companies, this is the place. Your success leads to our success, your growth leads to our growth.

Who are we? OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day.

Here is what we offer in this role:

• Competitive hourly wages
• Paid training (Personal in-store and online LMS training)
• Continuous training
• Career development, we take pride in being part of our employee’s growth.
• Employee Assistance Program: Free to all employees.
• KOHO: accessing Instant pay and savings account products, reloadable Visa card.
• Employee referral program (starting at $250 per successful referral)
• OSL Cares: Career Advancement Scholarships, Donation Matching and Family Support Bursary’s available.
• WE: Woman’s Empowerment Mission.

As the Full Time Party Shop Associate you will be responsible for achieving all targets set by the Party Lead. They will display operational excellence, support the OSL brand, add value to our client and meet business goals. The Party Associate will be a team player with a commitment to excellence. Good thing you have what it takes when it comes to understanding sales and customer service fundamentals, sales and merchandising and strong listening, verbal communication, and presentation skills.

You’ll do this by…

• Implementing and executing the opening and closing duties daily
• Excitedly servicing customers by helping with their purchase! Listen and know what options can be pulled together for them.
• Accuracy and quality is front of mind when logging/maintaining balloon orders, preparing balloon orders, balloon bouquet inflation, preparing the receipt and/or checking out the customer through OSL’s POS.
• Provide fast and friendly customer service, handle any/all customer complaints in a professional and timely manner.
• Receiving inventory from the back room, planning, and ordering all required supplies, fill spots according to planograms (ribbon, hi-float, balloon bags and clips, helium)
• Performing shop maintenance including but not limited to taking out garbage, sweeping, cleaning balloon desk countertop and storage, maintaining stock room etc.
• Maintaining clean and tidy shopping and storage spaces, ensure planograms, end caps, balloon wall and balloon desk are left clean and organized at the end of each day
• Ensuring proper labelling, pricing, and signage; execute promotional pricing if needed, maintain balloon desk and planogram signage and communicate if any signage is damaged or out of date so it can be replaced
• Maintaining relationship with Helium Supplier, monitor Helium inventory, order Helium as required, manage Helium tank delivery, maintain log of tanks used weekly and change over helium tanks when empty (hook up the Helium piping/nozzle)
• Ensuring all safety measures are properly intact, maintained and used to prevent accidents
• Adhering to all standard operating procedures, policies and Best Methods and ensures compliance to safety standards
• Flexibility to work weekends and/or evenings

Physical Job Requirements

• Ability to lift 30-50 pounds
• Ability to stand for extensive periods of time

Notice:
The previous job description was designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be construed as a complete inventory of all the duties, responsibilities and qualifications required of the employees assigned to this position.

OSL is committed to providing an inclusive workplace that does not discriminate on the basis of race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, sex or gender identity. We believe in diversity and encourage qualified individuals to apply.