Job Description

Role Overview:

With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.

Key Job Accountabilities:

Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed Problem solve effectively & proactively using available resources and guidance from Store Management team Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed Communicate effectively and act as a flexible & responsible role model to your team Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life Meet sales & performance targets Support training and onboarding of new Customer Consultants

Skills/Competencies:

Experience in a customer-facing role and a genuine passion for the retail beauty industry Ability to communicate & listen effectively Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs A positive mindset with the willingness to continuously develop yourself and your teammates Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

Must be able to stand and walk for extended periods (up to 8 hours per shift) Ability to lift and move products up to 25 lbs. * Frequent reaching, bending, crouching as required