Job Description

Organization Background
Shepherd Village is Toronto's largest not-for-profit senior community and has been dedicated to the well-being of seniors since 1961. We're committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service. Everything we offer is designed to enhance the quality of life and peace-of-mind of our residents, and their family and friends.
Shepherd Village is currently accepting applications from qualified candidates for the position of Security Front Desk. You will support the Facilities department while working in either a long-term care or retirement setting. The Security Front Desk is responsible for keeping residents comfortable, independent and in control of their lives by providing a clean and safe environment.
What You Will Work On
Reporting to the Director, Facilities, the successful applicant will be expected to represent Shepherd Village in a courteous and professional manner, while maintaining amicable relationships with staff, Residents and their families, in keeping with our Corporate Values.
What You Can Expect from Us

• Great culture as confirmed by the Organization having receive the Great Places to Work certification in November 2025.
• An opportunity to participate in and contribute to the work of the largest seniors care community in Toronto.
• Location on a major transit line with a bus stop positioned at the Organization's property.

How You'll Create Impact

• Keep residents comfortable, independent and in control of their lives by providing a clean and safe environment.
• Maintain efficient and effective performance of all aspects of the Security position for Shepherd Village, maintaining amicable relations with residents, family members, other responsible parties and staff.
• Participate in the overall therapeutic program of care as developed by Shepherd Village to promote the well-being of each resident (physical, spiritual, social, emotional) and in any activity that enhances their lives in the five domains of care: Independence, Control, Comfort, Involvement and Community.
• Work in accordance with all Shepherd Village policies and procedures.
• Parking enforcement.
• Make security patrols for all the buildings of Shepherd Village.
• Monitor staff and question the incoming and outgoing traffic at the main entrance.
• Effectively handle all incoming phone calls regarding staffing issues and those from residents with concerns.
• Approach and question trespassers on the property.
• Respond to any nighttime emergencies or any alarms in the buildings and communicate with other staff on duty regarding any emergencies.
• Some grounds maintenance is required on the property.
• Provide call up service for residents of the Village.

What Are Your Skills and Experience

• Experience in dealing with emergency situations, including fire safety emergencies such as fire panel concerns and staff training.
• Valid Security License obtained through the Ministry of Community Safety & Correctional Services, required.
• Proficient & courteous in communicating to residents, visitors and staff.
• Proficient use of switchboard and other communication devices.
• Intermediate knowledge of the Occupational Health & Safety Act.
• Good written and excellent interpersonal, oral and customer service skills orientated toward the needs and challenges of the mature adult and their families, Shepherd Village staff and other clients.
• Able to work on own initiative with minimal intervention.
• Able to independently prioritize work responsibilities while maintaining a high degree of efficiency.
• Cooperative and flexible team player, able to build and maintain positive working relationships.
• Exercise confidentiality in all matters pertaining to the Organization.

How To Apply:
Interested candidates should apply at:
Deadline: January 30, 2026
We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Skills Required