Job Description

Southern Alberta's largest private music school is looking for a weekend office manager and receptionist. No musical or music education experience needed. Please review this whole description before applying.

SCHEDULE DETAILS

Fridays: 11:45 AM - 7:45 PM (Working alone at the desk from 5 PM to 7:45 PM, and responsible for closing the Academy at the end of the night)

Saturday: 9:15 AM - 2:00 PM (Working alone at the desk from 1 PM to 2 PM)

There may be opportunities to pick up shifts Monday-Thursday from time to time.

JOB DUTIES

- Answering phones and communicating with teachers, students and parents. Having a golden phone voice is essential. We are known for over-the-top friendly service and great communication!

- Sales. Calling potential clients, booking lesson times, and registering students. We're looking for someone who is a people person, a great communicator, and is willing to learn and follow a script.

- Processing paperwork and data entry. We use Google Docs for most of our record keeping, which involves lots of typing and some basic spreadsheet work. We keep detailed checklists, and our training is very thorough. Fast typing skills are valued!

- Cleaning and organizing (classrooms, bathrooms, and our lobby).

- Lots of customer service. Working behind the desk is a very fast paced, and highly customer service oriented position. This role deals heavily with the general public.

- You will be an assistant manager overseeing the schedules of 30+ teachers. You may be asked to provide feedback from time

to time. This may mean being comfortable having uncomfortable conversations.

- Closing the Academy. Short

stretches of working alone behind the desk (teachers and students will be present in the building with you). You will not be left alone until you feel ready.

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IDEAL QUALIFICATIONS AND EXPERIENCE:

- Experience in positions involving lots of customer service, phone calls, and a fast paced environment will be well suited for this position. This may include backgrounds in restaurant and hospitality, retail, medical offices, salons, etc.

- We are happy to accommodate

time off whenever needed; however, we hope to hire someone where working on weekends is consistent and convenient for them.

- If you are hired, a Criminal Record Check and Vulnerable Sector Check will be required to start working. We primarily work with children and their families. You will be reimbursed for the record check.

- Golden phone voice. Upbeat and energetic/friendly personality. Confident customer service skills. Can handle uncomfortable conversations when necessary.

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No phone calls or drop-in applications please.

Please include a

brief

cover letter with your resume + application explaining why you feel you would be a good fit for this position at LMA, as well as who your favourite musical artist is (your music taste will not affect your eligibility for this position).

This could be a great position for someone looking to work a few extra hours a week, or potentially build a career in administration and management as Lethbridge Music Academy expands and opens new locations. Opportunities for full-time employment may open up as time goes on.

We are anxious to meet you!

Job Types: Part-time, Permanent

Pay: $19.00 per hour

Expected hours: 12.75 per week

Benefits:

On-site parking Paid time off Profit sharing Store discount
Application question(s):

Please let us know your words-per-minute typing speed. If unsure, you may do a test by Googling "typing test" and taking a 1-minute test. If you're unable to do so, please answer N/A.
Work Location: In person