Job Description

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Position Summary

Under the direct supervision of the F&B Supervisor, this position is responsible for greeting and seating guests with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members This position may be performed in a restaurant, bar and grill, on a casino floor, in a bar, at a special event, or other areas. Ensures adherence to the Company\'s policies and procedures, motivates and leads by example and supports Great Canadian\'s learning environment while establishing a safe and welcoming work environment for all team members.

Benefits of Choosing Elements Casino Brantford:

• $15.83/hour to start, increased to $17.87/hour after 12 months
• Group benefits & pension matching
• Discounts for eligible Food & Beverage venues on site
• Referral bonus

Key Accountabilities

• Greet guests by name wherever possible
• Seat guests in accordance with seating chart, number of servers and fair distribution of tables, provides menus; advises guests of daily or weekly specials
• Assigns pagers and documents wait list according to departmental procedures and guidelines
• Explains how various menu items or beverages are prepared (if applicable)
• Assists with cleaning tables or counters; removes dishes and re-stocks when required
• Performs opening or closing duties as required
• Maintains accurate records, wait lists and reservations
• Answers telephone, directs calls to appropriate venue, checks phone messages and returns any calls required
• Ensures table availability through communication with bussing and serving staff; maximizes seating arrangements
• Processes guests take-out orders accordingly including; entering order into the POS, applying an applicable discounts, accepting payment for order, packaging the order when it is ready ensuring all items, accessories and condiments are included & presenting the guest with their completed take-out order when ready
• Performs cashier duties; counts cash float at end of shift and processes the Cage and Audit drops according to stated procedures
• Breaks serving and bar staff in accordance with their detailed position descriptions when called upon in times of high volumes working as a team
• Liaises and communicates effectively with all appropriate operational departments
• Communicates effectively with guests waiting to be seated regarding their remaining wait time
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma; Post Secondary hospitality or hotel education an asset
• Minimum 1 year food and beverage experience
• POS experience
• Food Safety Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Elements Casino Brantford candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure? Apply today!

Work Environment Considerations

• Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, odors; non-traditional work hours

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming