Job Description

Job Category: Table Games
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Position Summary
Under the direction of the Supervisor(s), Casino Shift Manager(s), & Gaming Operations Senior Manager, the Dealer is responsible to conduct the play of table games in a professional, friendly, courteous, and entertaining manner while adhering to regulations, policies, and procedures. The Dealer will create a fun and exciting gaming atmosphere by applying skills, ability, and exceptional service to keep our valued customers coming back for more!
Key Accountabilities

• Conducts live games on the casino floor professionally and as a team member
• Ensures compliance of all regulations, policies, and procedures
• Works closely with Supervisors and management staff to ensure a well-run gaming floor
• Promotes the Casino's events, services, and promotions to all guests
• Assists players with game rules
• Promotes and maintains positive relations with all guests and staff
• Ensures the guest is being provided with superior customer service
• Commitment to learning what our customers' needs and wants are
• Encourages mutual accountability in service and inspiring others
• Takes pride in work and willing to learn and master new games
• Protects the Company's assets by securing cards, chips and cash; verifies all transactions and concentrates on table activities
• Maintains appropriate game pace and proper game security
• Contacts Supervisor to resolve disputes and game irregularities
• Finds ways to Play; you are serious about work, without being serious in your demeanor
• Chooses to make every day a great day
• Stays focused in order to Be there
• Delivers an exceptional entertainment experience to internal and external guests to ensure you Make their day

Education and Qualifications

• Minimum Grade 12 or equivalent is required
• Strong basic mathematic skills required to determine winnings, losses, and game outcomes, is required
• Must be certified as a Dealer by the Nova Scotia Alcohol & Gaming Division (application provided in training)
• Dealer certificate (Training provided, must be eligible and available to work 40 hrs per week for the two weeks of training)
• Demonstrated exceptional customer service and interpersonal skills is required
• Proven ability to conduct live games with speed, efficiency and accuracy is required
• Satisfactory attendance is required
• Proven sound judgement and decision-making skills is required
• Demonstrated aptitude to create an entertainment experience with guests is required
• Proven to be detail oriented, reliable, punctual, efficient, trustworthy, diligent in duties and responsibilities, and a team player
• Self-motivated and works well in a fast-paced environment
• Must be able to concentrate and stand for long periods of time
• Consistent dealing of table games in a repetitive manner

Work Environment Considerations

• Regular casino environment, standing for long periods of time, dealing cards for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional w ork hours

About Us:
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games with.....is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!