Job Description

We are looking for

fun, friendly and outgoing people

to join our team!

As a member of our Customer Service Team you'll be the first line of contact for our customers. You will learn loads of product knowledge and be able to advise our customers on our products and packages.
You will be answering their phone calls, making bookings, responding to their emails, etc. You'll be based in our head office which is attached to our

Edmonton

location.

You'll need excellent communication skills, both written and verbal, as well as the ability to multi-task and deal with many balls in the air. Attention to detail is essential.

Because we're in the business of fun, the vast majority of interactions with customers are relaxed, friendly and relatively easy. There's no hard selling or constant complaints here thankfully!

What does a Customer Service Team Member do?

Answer incoming phone calls and return voicemails Respond to email inquiries Oversee online bookings Collect payments over the phone and online Respond in real time to online chats Other tasks as needed
We have core values that help define who we are and why we're here. They are:

Fun & Exciting Safety Always Innovation and Growth Awesome Customer and Employee Experience Community Give Back

Role Specifics

Hours - 8-14 hours a week

Schedule - 1-2 evenings during the week, and 1 shift on the weekend.

Must be available Sundays all day, and 2 days during the week starting at or before 4pm.

This is a great part time job for University students!

Who is the role NOT for?

Anyone who is unreliable or not dependable. We're a small organization, so when someone decides not to come to work on Sunday because they partied too hard on the Saturday, it really hurts everyone. Someone who hasn't worked in customer service in some capacity before. That could be working a retail or hospitality job, etc, but you must know that you enjoy dealing with the public.
Don't be put off by these things though! Hopefully you're the kind of person who looks at those and says "yeh, I hate those people too, I'm not like that, I'm awesome!". In which case, read on and apply!

Job Type: Part-time

Pay: $15.00-$18.00 per hour

Work Location: In person