Job Description

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is professionalism, accuracy, and the customer #1 for you?

Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

Greet customers in a friendly, professional manner Provide concierge services to pilots and customers including making reservations as required Invoicing for services rendered to customers and pilots Record customer preferences in Million Air internal system Proactive preparation for all incoming aircraft Provides timely feedback to the company regarding service failures or customer concerns Partner with line service team to meet and exceed customer's service expectations Keep hospitality bar stocked with snacks and beverages Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
What we look for from you...

Customer focus - naturally outgoing/extroverted Communicate with customers and employees in person, on phone, and through radio communications Strong computer skills including Microsoft office products and point of sale programs Basic mathematical knowledge Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
Reporting Relationship

This position reports to the Customer Service Manager.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

Must be able to lift 25 pounds Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Position Type and Expected Hours of Work

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Customer service experience, preferably in the service industry High School Diploma or equivalent Entry level position Ability to work evenings weekends, and holidays Acceptable driving record Zero tolerance drug free employer includes pre-employment and random screening
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 16 - 30 per week

Benefits:

Company events Discounted or free food On-site parking
Work Location: In person