Job Description

LOOKING FOR A PART-TIME/ON-CALL POSITION? We are currently hiring strong customer service focused professionals who come with exceptional communication skills and have a keen eye for details. You know the city of Edmonton like the back of your hand and can problem solve on the fly while dealing with short timelines. If this sounds like you, APPLY NOW! Reporting to the Dispatch Manager, the Call Taker is responsible for handing inbound calls from customers and book taxi trips based on the information received. Responsibilities:

• Respond to a variety of calls from existing or new customers.
• Create customer loyalty by providing friendly and efficient service.
• Provide customer support by addressing questions, problems, or requests for service.
• Handle a high volume of calls using a multi line phone system.
• You will handle sensitive personal data that will require a high level of business maturity.

Required Skills and Competencies:

• Basic technical and computer skills with fast typing and accurate data entry skills.
• A team player who is focused on providing exceptional service and a customer focused attitude with the ability to take direction, work independently and work well with others.
• Must be able to prioritize and multi task including being able to remain flexible in continually changing and fast paced situations.
• Ability to work with time constraints in a complex environment
• Geographical knowledge of the city and surrounding areas.
• Possess advanced problem solving skills with the ability to proactively manage issues
• Must be able to work shift work (days, evenings, nights and weekends).

Qualifications:

• High School Diploma or GED required
• Minimum of 2 years experience in a customer service role
• Call center experience a benefit

Working Conditions:

• Office environment

At the Greater Edmonton Taxi Services, we provide a supportive and progressive work environment for our employees that will not only challenge but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the fun side of life! We are a 24/7 operation, candidates should be flexible in working afternoons, evenings and weekends as required. Interested candidates should apply directly to this ad and submit their updated resume with wage expectation as part of the application process. We are an equal opportunity employer. We thank all candidates who take interest and apply. However, only those selected for an interview will be contacted. Job Types: Part-time, Permanent Salary: $16.70-$23.11 per hour Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Application question(s):

• What is your minimum wage expectation to start?
• Are you available to work weekends?

Experience:

• customer service: 2 years (preferred)
• transportation dispatching: 1 year (preferred)
• Call center: 2 years (preferred)

Shift availability:

• Day Shift (required)
• Night Shift (required)

Work Location: One location