Job Description

Are you our next passionate receptionist/administrative assistant who can make a difference in the community health with us?

Please DO NOT CALL the office regarding this position. Only selected candidates will receive a call.

If you are chosen, you will work with a passionate group of physiotherapists and leaders who are committed to nurturing our community's health and performance!! You will play a crucial role in ensuring that our community receives the high-quality healthcare they need to maintain optimal health and well-being.

Reports to: Office Manager

Location: Vancouver, B.C.

Status: Part-time

Compensation: Hourly rate starting at $21.00

Application Deadline: Monday, August 4th, 2025

Primary Position Requirements

Your role is vital to our success, and we're looking for excellence in five key areas:

Deliver exceptional patient experiences through outstanding administrative support. Exhibit proficiency in scheduling and managing patient payments. Provide dedicated operational support to our experienced and passionate physiotherapy team. Demonstrate a solid grasp of basic financial processes, including invoicing and payment collection. Be a collaborative team player, working efficiently and accurately within our administrative team.
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We're looking for a standout individual to join our team! You'll be a great fit if you possess the following:

Skills:

Excellent customer service abilities and a compassionate nature. Comfort with multi-line phone systems and booking software. A genuine passion for your work.

Experience:

At least 2 years of experience in a customer service role. Familiarity with Clinicmaster is a plus. High school diploma with relevant work experience.

Attitude/Attributes:

Demonstrated self-starter with a proactive approach. Passionate about your role and its impact on others. Ability to thrive in challenging situations. A team player who prioritizes others. Respectful of professional attitudes. Effective in a collaborative environment.

Cognitive Abilities:

Dedicated and reliable. Strong problem-solving skills. Eager to learn and excited by new knowledge. Detail-oriented.

Habits:

Punctual and dependable. Maintains a professional appearance and demeanor. Skilled in multitasking and managing a busy workload.
If this sounds like you, we'd love to hear from you!

Work Environment

At Oakridge Physiotherapy, our mission is to "Nurture the health and performance of our community." Every team member is dedicated to this mission, delivering exceptional care from the moment clients enter our clinic until they leave. We foster a respectful environment where we care for each other just as much as we care for our patients.

Here's what you can expect from working with us:

Value and Growth:

You will be valued for your dedication and will have the opportunity to gain not only practical experience but also in-depth knowledge of the healthcare industry. We invest in your professional development to enhance both your skills and your understanding.

Supportive Leadership:

You will work closely with our office manager, who ensures smooth clinic operations and top-notch customer service. Our experienced staff members will provide you with the support you need to excel.

Structured Environment:

Our organized structure and commitment to continuous training ensure that you feel well-supported and equipped to thrive in your role.
At Oakridge Physiotherapy, you'll be part of a team where passion, dedication, and respect are at the core of everything we do. If this aligns with your values and career goals, we'd love to hear from you!

If you feel you are seriously ready to join Oakridge Physiotherapy to give the community top health care, please make sure to follow the instructions below exactly:

1. Send an email to Naomi Maissen at nmaissen@oakridgephysio.ca

2. Please include in the subject line of your email "Applicant for the Administrative Assistant position".

3. A description of why you would like to join Oakridge Physiotherapy

4. One paragraph listing your most relevant qualifications.

5. One paragraph detailing how you can make the patient's experience top notch at the clinic.

6. One paragraph explaining to the best of your knowledge as to how physiotherapy can improve people's health.

7. Please be sure to include your resume in PDF format.

Thank you for your interest, effort and energy you put into your application. We will only be following up with the applicants that we believe are qualified for the next step of our hiring process.

Job Types: Part-time, Permanent

Pay: From $21.00 per hour

Education:

Secondary School (required)
Experience:

Front desk: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: In person

Application deadline: 2025-08-04