Job Description

Chinook Equipment in Pincher Creek is looking for a Parts Technician to join our expanding team. The successful candidate will work primarily at the front counter assisting customers in various parts orders, as well as supporting our internal Technicians in getting them the parts they need to ensure overall customer satisfaction. Did you know? Chinook Equipment not only serves our customers in repairing and servicing heavy equipment and agriculture machines, but also proud to have our portfolio include the NAPA Auto Parts Franchise!
Our ideal candidate preferably comes with previous parts experience within the heavy equipment or agriculture industry.
Why You BELONG with Chinook Equipment:

• Deep community roots, a family-oriented and friendly workplace which values employees
• Competitive compensation plan with industry-leading health & dental benefits, Employee/Family Assistance Program, and Life Insurance so you and your family are covered
• Travel reward program where you can travel on us beginning at 5 years of employment
• Opportunity for growth and advancement within the organization via training and continuous improvement
• Supportive and caring leadership and team environment

Key Responsibilities:

• Take orders for parts by telephone or at the front counter for walk-in customers with their parts needs, while effectively maintaining and growing a strong customer base
• Assist all customers (retail and internal) in sourcing and ordering parts in a friendly, professional and efficient manner, and follow-up with all customer phone and message inquiries in a timely manner
• Inform customers of companion part requirements and specials
• Assist in receiving stock and customer freight

Follow-up on all bac-ordered parts and maintain effective communication with customers on estimated arrival to ensure a timely turnaround

• Accurately process all customer transactions such as cost-effective parts returns, orders and quotes
• Assist in stocking store shelves and keeping a clean, organized store
• Assist and participate in yearly inventory counts

Skills and Experience:

• Previous experience in heavy duty or agriculture equipment parts is preferred, but not required
• Committed team player with the ability to work independently and as a team
• Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees over the phone and in-person
• Strong attention to detail with automotive/equipment systems aptitude and a demonstrated computer efficiency
• The ability to perform physical work which includes repetitive lifting of up to 50lbs
• Valid Drivers License
• Ability to provide a clear criminal record check

Our story:
With locations across Alberta in Taber, Lethbridge, Pincher Creek, and Nisku, we pride ourselves on being the Number 1 Hyundai Construction Equipment dealership group in Canada. Our Southern Alberta locations lead the marketplace with additional product lines in Bobcat, Versatile, and Vermeer equipment. We specialize in sales, rentals, service, and parts for heavy & agricultural equipment in Alberta, and strive to ensure our values of Teamwork, Family, Integrity and Community are engrained in our workplace and all that we do.
Make the best step in your career and showcase your potential at Chinook Equipment!
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Chinook Equipment
Address
1088 Macleod Street
Department
Parts
Employment Type
Full Time
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